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CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

information@freedominsure.co.uk

Contact Freedom Insurance

Please check our FAQ's page first for an answer, otherwise give us a call or send us an email using the form below.

Quotes & Enquiries

Office Hours

If you have any enquiries then you can contact us:

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Telephone

To obtain help call:

01223 446914

To contact us whilst abroad call:

+44 1223 446 914

Contact Address

Richmond House
16-20 Regent Street
Cambridge
CB2 1DB


Help & Assistance

Claims

To make a claim ring the number contained in your policy booklet or call:

0345 271 4478

Medical Assistance

For emergency medical assistance whilst abroad call: 

+ 44 203 126 4121

From the UK call:

0203 126 4121

What to do if you have a complaint

Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk

If your complaint relates to your policy, please contact June Green, Managing Director of Freedom Insurance Services Limited, by telephone on 01223 785561 or in writing at Freedom Insurance Services Ltd., Richmond House, 16-20 Regent Street, Cambridge, CB2 1DB. Please be ready to quote your policy reference number.

If your query is regarding claims service or the emergency assistance service please contact:

For all claims except medical assistance claims:

Lifestyle Claim Complaints Team

3rd Floor, Brooke Lawrence House

Civic Drive

Ipswich

IP1 2AN

lifestyleclaimcomplaints@axa-insurance.co.uk

 

If you have any cause of complaint about our use of your personal data, please contact us using the methods listed at the top of this page and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office. Via Telephone: 0303 123 1113 or via Online Form: https://ico.org.uk/concerns/

 

For medical assistance claims:

AXA Travel Insurance Ltd

The Quadrangle

106-118 Station Road

Redhill

Surrey

RH1 1PR

United Kingdom

claimcomplaints@axa-travel-insurance.com

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:

Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from USYOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.

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