Quotes & Enquiries
If you have any enquiries then you can contact us:
Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays
To obtain help call:01223 446914
To contact us whilst abroad call:+44 1223 446 914
16-20 Regent Street
Help & Assistance
To make a claim ring the number contained in your policy booklet or call:0345 271 4478
For emergency medical assistance whilst abroad call:+ 44 203 126 4121
From the UK call:0203 126 4121
Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk
If your complaint relates to your policy, please contact June Green, Managing Director of Freedom Insurance Services Limited, by telephone on 01223 785561 or in writing at Freedom Insurance Services Ltd., Richmond House, 16-20 Regent Street, Cambridge, CB2 1DB. Please be ready to quote your policy reference number.
If your query is regarding claims service or the emergency assistance service please contact:
For all claims except medical assistance claims:
Lifestyle Claim Complaints Team
3rd Floor, Brooke Lawrence House
If you have any cause of complaint about our use of your personal data, please contact us using the methods listed at the top of this page and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office. Via Telephone: 0303 123 1113 or via Online Form: https://ico.org.uk/concerns/
For medical assistance claims:
AXA Travel Insurance Ltd
106-118 Station Road
If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:
Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.
Have you read our Frequently Asked Questions page?
Please refer to this before making an enquiry.