Contact Us
Call Freedom 01223 446914
Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays
Call Freedom 01223 446914
Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays
We are proud to have AXA Insurance UK plc, a long standing and reputable insurer, underwriting our travel insurance policies. In cases where we are unable to offer cover on our own scheme, we may look to alternative insurers and their underwriters in order to obtain a quote on your behalf.
Our policies are available to you if you are permanently resident in the United Kingdom (UK) and registered with a general practitioner (GP) in the UK.
Single Trip:
For single trip cover we will cover up to the age of 85 and up to 31 days per trip.
Annual Multi-trip:
For annual multi-trip cover we will cover up to the age of 75 and up to 31 days per trip, 183 days travel per year.
This varies from insurer to insurer, but Freedom's definition is:
Should your pre-existing medical conditions, directly or indirectly disrupt your holiday plans, maybe causing you to cancel or possibly resulting in emergency medical treatment abroad, providing you have told us about your medical conditions and cover has been agreed, you will be able to recover your expenses (excesses may apply).
Yes, if you do not declare all of your pre-existing medical conditions then none of your conditions will be covered.
Should your medical condition cause any complications whilst you are on holiday, your companion will be entitled to claim under the same terms and conditions as you if they have bought travel insurance from Freedom Insurance Services Ltd.
Freedom is unable to offer cover for undiagnosed medical conditions.
We do not ask for a letter from your GP in order to issue cover. Medical claims will be referred back to your GP so it is important that you answer our medical declaration honestly.
If there is a change in your health, prescribed medication or treatment before you go on holiday, let us know by telephone on 01223 446914*. There is no increase in premium under these circumstances. If there are changes in health, this will be reviewed again at renewal which may impact the premium at that time.
*Call costs may vary depending on your service provider.
We do not need the names of the medication or the dosage. What we do need to know are the names of the diagnosed medical conditions for which you are prescribed medication. If you are unsure of this please consult your doctor.
It all depends when you need the cover to start. Applying for travel insurance once you have finished treatment could, in some circumstances, reduce the premium and make the cover easier to obtain. However, if you need the cover to start whilst you are still receiving treatment because you have a holiday booked and need cover for cancellation, you will need to declare the treatment and we will quote accordingly.
Generally, Freedom is unable to offer cover for people on a waiting list for surgery but there are exceptions to the rule. Talk to one of Freedom's Travel Insurance agents, it may be that we can find you a policy that excludes cover for the medical condition relating to the pending surgery.
Freedom's policies cover up to £200 for the replacement of your lost, stolen or damaged medication subject to policy terms and conditions.
Yes, an EHIC entitles you to free or reduced cost state healthcare for medical treatment that becomes necessary during your trip, for example because of illness or an accident. But you will still need travel insurance as the EHIC only covers EU state hospital treatment. It isn't accepted in private clinics and doesn't include any repatriation cover. For more information, click here to visit our travel tips webpage
Please contact AXA on 0345 271 4478. If you are cancelling on medical grounds, you will be asked to get a statement and signature from your doctor. Providing the cancellation of your trip is unavoidable (terms and conditions apply) we will pay you up to £3,000 for any irrecoverable unused travel and accommodation costs (including excursions up to £250) and other paid charges which you have paid or are contracted to pay.
If you are admitted to a hospital or clinic while abroad, contact AXA Emergency Assistance Service as soon as possible by calling +44 2303 126 4121. Arrangements will then be made for medical expenses covered by the policy to be paid direct to the hospital/clinic.
For any out-patient treatment that requires payment, please ask for a receipt. On your return, please contact AXA by calling 0345 271 4478 to make a claim. If you are in doubt, please contact AXA Emergency Assistance Service for guidance on +44 203 126 4121.
We use a medical risk assessment tool to enable us to provide you with a quote. You will be asked a number of questions about your medical status. From the information provided we will base our quotes on your health status.
Under ‘Start New Quote’ follow the 3 steps and you will be guided through to the medical screening process. You will need to declare your medical conditions, followed by a few questions specific to your pre-existing medical conditions.
If you have any difficulty getting a quote online, we can help. Click on 'Chat with us' to speak online with one of our travel insurance agents.
a.) Anyone who is awaiting in-patient treatment, surgery, tests or investigations.
b.)Those who intend to travel against the advice of a medical practitioner or would be if they sought his/her advice
c) Those travelling with the intention of obtaining medical treatment abroad
d) Those travelling to a country against the advice of the FCO (visit the Foreign and Commonwealth Office website for additional information)
e) Any trip that has already begun
f) Anyone that is not a permanent resident of the UK and registered with a medical practitioner in the UK
g) Any medical condition for which you have received a terminal prognosis
h) Any medical condition affecting you, a close relative or close business associate that could reasonably be expected to result in a claim on this policy.
Travel disruption cover offers the financial protection customers would normally receive from their tour operator when purchasing a package holiday. When booking travel and accommodation independently customers do not enjoy the same amount of financial protection when certain problems arise. Freedom Insurance includes travel disruption cover to provide some additional protection and is included as standard with both single trip and annual multi-trip policies.
Click here to view Section P of the policy wording. Terms, conditions, exclusions and limitations apply.
Download policy wording document
About Freedom Travel Insurance
Pre-Existing Medical Conditions
Medication and Treatment
Making a Claim
Medical Screening
Exclusions
Travel Disruption Cover
Coronavirus FAQS
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All travel insurance policies underwritten by AXA Insurance UK plc
Freedom Insurance Services Limited is registered in England number 4399749. Freedom Insurance Services Limited is authorised and regulated by the Financial Conduct Authority reference number 306536.
Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk
The Foreign Account Tax Compliance Act (FATCA) is extended form 1st January 2017 to include business transacted outside the United States which involves risk 'touching' the US.
This 'touch' means that any policy for a US citizen, US resident or company AND/OR placing business for NON-US policyholders, involving US property or liability risks in the US (which includes travel cover with US coverage) are now affected. If you or your holiday are affected by this, you will find certificate W-81MY here.
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