We’re pleased to share that Freedom has once again been awarded the Feefo Platinum Trusted Service Award, now for the sixth year running. This recognition reflects the feedback we receive from our customers, and we’re really grateful to everyone who has taken the time to leave a review. Each morning, before our contact centre opens, our team meets to discuss how we’re doing and how we can continue supporting people in the best possible way. Your comments play a big role in shaping those conversations.
Trusted Travel Insurance That Put People First
At Freedom, we’ve always aimed to provide travel insurance that feels clear, supportive, and accessible – especially for customers with pre-existing medical conditions. Our UK-based contact centre team takes pride in offering a friendly, patient approach, taking time to guide each person through their options and answer any questions they may have.
Here’s what one of our satisfied customers had to say:
“Always great service!
It’s always a straightforward process with Freedom Insurance. Agents are always polite and professional. Saffron was very clear and informed me of all aspects of the policy. She made the whole process very easy.”
Another happy customer shared:
“Very efficient and friendly service!
The call agents are always friendly and efficient. A quote was quickly given, payment taken and paperwork arrived very quickly. We have used Freedom Insurance for a number of years now.”
Thank You For Your Ongoing Trust
We’re grateful to receive this award for the sixth year in a row, and it reminds us how important it is to keep listening and offering the support our customers rely on. Our team remains committed to providing clear guidance and a reassuring service whenever you need us. Thank you to everyone who has taken the time to share their experience – your feedback helps us continue improving and ensures we’re here to support you on every trip.
Thanks for reading,
The Freedom Team
