Recognition like this is important for our team who meet every morning before our contact centre opens to discuss their performance. It’s all thanks to you, our loyal customers, taking the time to leave us a review, and we are currently working on a blog post for our new look website to share more about how we respond to feedback.
Trusted Travel Insurance with Exceptional Customer Service
At Freedom, we specialise in providing travel insurance tailored to your needs, especially if you have pre-existing medical conditions. We take immense pride in our UK-based contact centre team, and their willingness to meet the needs of every customer. Whether it’s guiding customers through our new, improved, travel insurance options, or simply reminding them how to make a claim, their engagement is evident in everything they do.
Here’s what one of our satisfied customers had to say:
“I telephoned to discuss taking out an annual holiday cover. The person who answered the phone was Debbie, who had fixed up my last annual cover in 2023. She was incredibly helpful and tried various options before we settled on one of them. Throughout, Debbie was friendly and good humoured – what more can you ask for?”
Another happy customer shared:
“Always friendly and make you feel comfortable while answering questions. Quote give very quickly every detail explained.”
Choose Award-Winning Travel Insurance Today
Receiving the Platinum trusted service award for five years running is fantastic, and it drives us to keep improving. If you’re looking for reliable, customer-focused travel insurance, then Freedom is here, ready to help.
Thank you for your continued support; we couldn’t have achieved this without you!
