Hurricane Irma is currently affecting parts of the Caribbean and may affect mainland USA including Florida. Other areas that could be affected include Dominican Republic, Haiti, Virgin Islands etc. Several airlines, including British Airways and Virgin are updating their websites daily of flights being cancelled which we advise customers to check.
The Foreign and Commonwealth Office (FCO) are advising customers to monitor the progress of approaching storms and follow the instructions issued by the local authorities, including any evacuation orders.
Information is available via:
Always follow the advice of the local emergency teams. If you need emergency assistance please call our Emergency Medical Assistance Team on +44 (0) 203 126 4121. Lines open 24 hours a day.
For non-emergency claims please call us on 0345 271 4478 (lines open Monday to Friday 9am to 5pm)
What if my outbound or inbound flights are delayed or cancelled due to Hurricane Irma?
What do I do about missed connecting flights and other public transport?
Please note: Connecting flights and other public transport are only covered if you have Travel Disruption Cover as part of your travel insurance policy. Please check your policy documents carefully.
I can no longer stay at the accommodation I originally booked due to the hurricane, what do I do?
Please note: Alternative accommodation arrangements in this instance are only covered if you have Travel Disruption Cover as part of your travel insurance policy. Please check your policy documents carefully.
I’m due to travel to Florida next week, is my insurance still valid if I choose to go?
I’ve decided to change the dates of my trip, can I also update my travel insurance policy?
We hope that all our customers remain safe during this time. If you have any further queries please contact our team on 01223 454290.