Cookies on the Freedom Insurance Website

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Freedom Insurance website. Find out how the Freedom Insurance website uses cookies.

CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

information@freedominsure.co.uk

Terms And Conditions

Legal

This page tells you the terms of use which you agree to when you use www.freedominsure.co.uk

By using this website, you agree to abide by the terms and conditions. If you do not agree to these terms of use, please refrain from using our website.

You and we are free to choose the law applicable to this contract. Your contract will be governed by the law of England and Wales unless you and we have agreed otherwise.

Data Protection

To set up and administer your policy, Freedom will hold and use your information about you supplied by you and by, where applicable, your medical provider. Freedom may send it in confidence for processing to other companies acting on their instructions, including those located outside the European Economic area. Further details on personal information and how we use it can be found in our privacy policy. Click here to read more.

Cancellation

Whilst we hope that you are happy with your policy, all policies have a 14 day cooling off period in which the policy may be cancelled with a full refund providing you have not travelled or made a claim. Where the premium was paid by credit card, you will be responsible for payment of any administrative or interest charges levied by the credit card provider.

Complaints Procedure

Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk

If your complaint relates to your policy, please contact June Green, Managing Director of Freedom Insurance Services Limited, by telephone on 01223 785561 or in writing at Freedom Insurance Services Ltd., Richmond House, 16-20 Regent Street, Cambridge, CB2 1DB. Please be ready to quote your policy reference number.

If your query is regarding claims service or the emergency assistance service please contact:

For all claims except medical assistance claims: Lifestyle Claim Complaints Team 3rd Floor, Brooke Lawrence House Civic Drive Ipswich IP1 2AN Email: lifestyleclaimcomplaints@axa-insurance.co.uk

For medical assistance claims: AXA Travel Insurance Ltd The Quadrangle 106-118 Station Road Redhill Surrey RH1 1PR United Kingdom Email: claimcomplaints@axa-travel-insurance.com

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows: Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.

Freedom's Products & Services

Travel Insurance

Freedom Insurance specialises in providing travel insurance solutions to those living with pre-existing medical conditions. The travel insurance policy aims to provide cover for pre-existing medical conditions which can include Angina, Arthritis, Cancer, Colitis, Epilepsy, Heart Attack, Heart Conditions, Leukaemia, Myeloma, Renal Failure, Stroke and many more.
Find out more

Life Insurance

Freedom has teamed up with AllClear Life to provide life insurance for people with pre-existing medical conditions.
Find out more

Live Chat Software by Click4Assistance UK