You and we are free to choose the law applicable to this contract. Your contract will be governed by the law of England and Wales unless you and we have agreed otherwise.
Whilst we hope that you are happy with your policy, all policies have a 14 day cooling off period in which the policy may be cancelled with a full refund providing you have not travelled or made a claim. Where the premium was paid by credit card, you will be responsible for payment of any administrative or interest charges levied by the credit card provider.
Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk
If your complaint relates to your policy, please contact June Green, Managing Director of Freedom Insurance Services Limited, by telephone on 01223 785561 or in writing at Freedom Insurance Services Ltd., Richmond House, 16-20 Regent Street, Cambridge, CB2 1DB. Please be ready to quote your policy reference number.
If your query is regarding claims service or the emergency assistance service please contact:
For all claims except medical assistance claims: Lifestyle Claim Complaints Team 3rd Floor, Brooke Lawrence House Civic Drive Ipswich IP1 2AN Email: firstname.lastname@example.org
For medical assistance claims: AXA Travel Insurance Ltd The Quadrangle 106-118 Station Road Redhill Surrey RH1 1PR United Kingdom Email: email@example.com
If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows: Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.
Freedom Insurance specialise in providing medical travel insurance to people with pre-existing conditions including cancer, diabetes, epilepsy, heart conditions and many more. We aim to provide cover to protect you should an emergency arise on holiday.
Find out more