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Terms and Conditions

Legal

This page tells you the terms of use which you agree to when you use www.freedominsure.co.uk

By using this website, you agree to abide by the terms and conditions. If you do not agree to these terms of use, please refrain from using our website.

You and we are free to choose the law applicable to this contract. Your contract will be governed by the law of England and Wales unless you and we have agreed otherwise.

Data protection

To set up and administer your policy, Freedom will hold and use your information about you supplied by you and by, where applicable, your medical provider. Freedom may send it in confidence for processing to other companies acting on their instructions, including those located outside the European Economic area. Further details on personal information and how we use it can be found in our privacy policy. Click here to read more.

Cancellation

Whilst we hope that you are happy with your policy, all policies have a 14 day cooling off period in which the policy may be cancelled with a full refund providing you have not travelled or made a claim. Where the premium was paid by credit card, you will be responsible for payment of any administrative or interest charges levied by the credit card provider.

Complaints procedure

Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk

If your complaint relates to your policy, please contact  Fred Chate, Director of Freedom Insurance Services Limited, by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.

If your complaint is regarding claims service or the emergency assistance service please contact:

Address: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY
Telephone: 0203 829 6604
Email: complaints@policyholderclaims.co.uk 

If your complaint is regarding gadget claims:

Taurus Insurance Services Ltd
Address: Suite 2209-2217, Eurotowers, Europort Road, Gibraltar, GX11 1AA
Email: gadget.complaints@taurus.gi 

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:

Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from USYOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.

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