CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

Terms And Conditions


This page tells you the terms of use which you agree to when you use

By using this website, you agree to abide by the terms and conditions. If you do not agree to these terms of use, please refrain from using our website.

You and we are free to choose the law applicable to this contract. Your contract will be governed by the law of England and Wales unless you and we have agreed otherwise.

Data Protection

To set up and administer your policy, Freedom will hold and use your information about you supplied by you and by, where applicable, your medical provider. Freedom may send it in confidence for processing to other companies acting on their instructions, including those located outside the European Economic area. Further details on personal information and how we use it can be found in our privacy policy. Click here to read more.


Whilst we hope that you are happy with your policy, all policies have a 14 day cooling off period in which the policy may be cancelled with a full refund providing you have not travelled or made a claim. Where the premium was paid by credit card, you will be responsible for payment of any administrative or interest charges levied by the credit card provider.

Complaints Procedure

Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website:

If your complaint relates to your policy, please contact June Green, Managing Director of Freedom Insurance Services Limited, by telephone on 01223 785561 or in writing at Freedom Insurance Services Ltd., Richmond House, 16-20 Regent Street, Cambridge, CB2 1DB. Please be ready to quote your policy reference number.

If your query is regarding claims service or the emergency assistance service please contact:

For all claims except medical assistance claims: Lifestyle Claim Complaints Team 3rd Floor, Brooke Lawrence House Civic Drive Ipswich IP1 2AN Email:

For medical assistance claims: AXA Travel Insurance Ltd The Quadrangle 106-118 Station Road Redhill Surrey RH1 1PR United Kingdom Email:

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows: Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at who will notify FOS on your behalf.

Freedom's Products & Services

Travel Insurance

Freedom Insurance specialise in providing medical travel insurance to people with pre-existing conditions including cancer, diabetes, epilepsy, heart conditions and many more. We aim to provide cover to protect you should an emergency arise on holiday.
Find out more