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CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

information@freedominsure.co.uk

Freedom Travel Insurance - How Did We Do?

Award winning online customer service.

Your Feedback on Our Service

  • In order to improve our service we greatly appreciate any feedback, good or bad.
  • We use an independent customer review system, called Feefo.
  • All Feefo reviews are gathered anonymously from genuine customers.

February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Feefo Gold Service 2018 Logo
Feedback has been compiled from 803 Customer Reviews with an Average Service Rating of 98%
Date
Rating
Customer Comment
19-Jun-2018
Easy to book
15-Jun-2018
Yes I would buy again.
08-Jun-2018
always easy to use value for money and good service and cover all needs required.
08-Jun-2018
Used Freedom on previous trips, easy to use with extremely competitive pricing.
04-Jun-2018
insurance at a reasonable price.Disappointed I couldn't get cover on an annual basis.Didn't seem to be a facility to edit quote so had to enter all medical screeningdetails again when I inadvertently forgot some details.
29-May-2018
Easy to use site.
29-May-2018
Very quick and the questions about mine and my husband’s health were thorough.
29-May-2018
On line service was easy to navigate.
29-May-2018
Application very quick to complete and documents received instantaneously.
25-May-2018
Quick and easy to use. Above all cheaper than the other 2 big search engines that were quoting me stupid prices.
24-May-2018
Perfect!
22-May-2018
It's difficult when you have medical conditions to get insurance; yes there are many questions to answer but it was straightforward, unlike some other websites. This was the best price I could get.
22-May-2018
Quick and easy
19-May-2018
Quick and easy service at a great price
18-May-2018
The application process was very easy if you know the answers from your medical history, we had to check with our doctor with one question. The price was much better than we expected. Very happy to know we are properly covered for our holiday and can now go and enjoy with peace of mind.
15-May-2018
Easy to navigate. Good price and clear and up front about cover amounts and limitations.
15-May-2018
Very easy to navigate the site
14-May-2018
Plain and simple medical screening
13-May-2018
Great service. Straight forward application.
Can’t get multi trips so would appreciate company storing details for renewals. Don’t accept data protection preventing storage as I found my previous policy on site. Just couldn’t seem to be able to transfer details to new application. Come on , you can do it.
08-May-2018
Nice and straightforward
04-May-2018
Easy to understand
03-May-2018
EASY TO USE
03-May-2018
I purchased the insurance online and it was a quick and easy service to use. I've used Freedom in the past and found them to be a good insurance provider for anyone with a pre-existing medical condition.
01-May-2018
Easy to complete, immediate result, bingo. Thank you.
27-Apr-2018
Easy website to use, followed up by pleasant, helpful helpdesk.
24-Apr-2018
I have previously insured holidays with you and found them to offer a competitively priced package. However, on this occasion the cost of the Insurance seemed to increase by approx £300 over the course of a few weeks which was concerning but I guess that is what happens the closer to the travel date you get so get your insurance early is the message.
Freedom replied:
Hi,

Thank you for leaving us feedback. The change in price is due to a difference in medical answers provided and a change in area, in addition to entering into a new age bracket. If you need to contact us to confirm the medical details, please do not hesitate to contact us on 01223 454 290. 

Kind regards, Ally
22-Apr-2018
great customer service!
17-Apr-2018
Would highly recommend
Very helpful and friendly service
17-Apr-2018
Easy and fast
16-Apr-2018
What is there to think, I was provided with my insurance requirements at a price.
16-Apr-2018
However.....buying the product is one thing...making a claim is the real acid test would be making a claim. My perception is that insurance companies put loads of effort and resources into avoiding claims.
12-Apr-2018
The website was easy to navigate and the quote appeared competitive.
12-Apr-2018
Uaing the website was very easy. The medical questions were very straight forward. Price for insurance was very good. Obviously cant comment about if i have to claim the procedure etc.
11-Apr-2018
Easy to use website and a fair price. I regularly recommend Freedom to others.
11-Apr-2018
Online website user friendly, no hassle and quick quote. I would use again.
06-Apr-2018
Price was very reasonable given numerous medical conditions - cannot say what the service will be like should the need arise to make a claim.
05-Apr-2018
Fairly easy website to follow. Your address finder is useless, it doesn't differentiate between houses on Stubbins Lane. My infarct was 18 years ago, and was an inferior infarct, told to go back to work 3 weeks later yet I am still penalised for it. My cholesterol level at infarct was 6.5 which was then not considered high, but now that would be high. It is now on tablets less than 4.How should I have answered that question?
Freedom replied:
Hi, thank you for leaving us feedback. Our Operations team have confirmed that you would need to answer the question as 'yes' because the cholesterol question asks if it was ever raised. I hope that this helps. Kind regards, Ally
04-Apr-2018
Applying on-line was very easy and the few questions on my health that I had to answer were very easy to answer.
03-Apr-2018
Very easy to use website. Have used for several trips.
30-Mar-2018
Quick and easy. Cover our medical conditions
27-Mar-2018
Quick and easy to use, good competitive price's
27-Mar-2018
This is my third year of purchasing a Travel Insurance Policy from Freedom Insurance Services and I have been happy again with the simplicity of the process. I was disappointed that I could not purchase an annual policy and although the cost of cover for a single trip dropped significantly after the first year, despite the time lengthening since my last procedure/treatment, the cost has again risen without explanation.
Freedom replied:
Hi, Thanks for your feedback. We have recently amended some questions for certain medical conditions especially in regard to how long ago treatment was for your condition which has slightly affected some premiums. Kind regards, Ally
26-Mar-2018
Very good value for money insurance cover for those who have pre-existing medical conditions and still wish to travel.

Freedom Insurance provided cover when many companies wouldn't do so we are very pleased.

Their website is easy to navigate and confirmation e-mails let you retrieve your quote should you wish time to consider matters further.
25-Mar-2018
Yes, I would recommend this company. Quick and easy service!
20-Mar-2018
I can only comment on the purchase of the insurance - and not the claims process. The website was easy to use. I get a price comparable to other websites offering insurance preconditions. I have returned to Freedom for several years. I would like the company to keep historical info on the preconditions to speed up the quote process.
15-Mar-2018
The process of buying the insurance was trouble free but obviously I have no experience of how they respond should a problem arise
14-Mar-2018
Easy to use website.
13-Mar-2018
Online medical screening was straightforward and the quote given very reasonable - all sorted out quickly and easily.
12-Mar-2018
Very easy to use but rather taken aback by the increase in premium from our last policy. Two weeks in USA last year £87. One week in Crete this year £94. will need to shop around next time.
10-Mar-2018
Easy website to use,.
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