Your Feedback on Our Service
- In order to improve our service we greatly appreciate any feedback, good or bad.
- We use an independent customer review system, called Feefo.
- All Feefo reviews are gathered anonymously from genuine customers.
February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Feedback has been compiled from 1006
Customer Reviews with an Average Service Rating of 94%
Swift and easily filled out forms, medical screening has relevent and not misleading questions.
Hoping if the unfortunate happens the claims process will be as efficient.
I would recommend this company as AXA is a good insurer and they are a good price You get what you pay for with insurance
Good morning, it's great to hear high praise of our policy underwriters! Thank you for your feedback and we hope that you have a lovely trip. Best wishes, Reece
Well you always need to know who are the underwriters. My daughter is an insurance lawyer!!
Almost unique in offering UK only travel insurance with reasonable terms and a sensible premium.
all that was required, thorough questions
Good morning, thank you for leaving us feedback. If there is anything else that we could have done to achieve a five star review, please do let us know! We hope you both have a lovely trip - Reece
I do not give 5's as I could always find something that is not perfect.
Very good service excellent cover for people with pre-existing medical issues, always use freedom.
Good morning, thank you for your positive feedback and we really appreciate your repeat custom. If there is anything else that we could have done to attain a five star review, please do let us know! Best wishes, Reece
THE INFORMATION ON ENQUIRING ABOUT BUYING TRAVEL INSURANCE ON-LINE WAS VERY GOOD AND EASY TO FOLLOW.
Good morning, thank you for your positive feedback and we hope you have a wonderful trip! Best wishes, Reece
Website was smart enough to recognise related conditions. Price was good but there should be a discount for repeat purchase.
Good morning, thank you for your feedback. Unfortunately, we are not able to provide discounts but we do greatly appreciate your repeat custom! We hope that you had a lovely trip, Reece
Easy online process but a little bit more explanation on some questions would have been useful
Quick and easy
Arranging travel insurance can be a difficult and uncertain process for people like me who have existing medical conditions but with Freedom Insurance it is a much more satisfying experience. It is all handled very quickly, expertly and efficiently. You just have to answer a series of questions and you will receive an instant quotation. Once you have paid your premium the policy documents are ready for you to download. If you need help while completing the form they have live chat and contact numbers. I was really impressed by the efficiency of the quotation process. Superb.
Good morning, thank you for leaving such a glowing review of our online services. We are constantly working to improve the online quote journey and have some very exciting changes coming early this year. We hope that you both have a wonderful trip! Best wishes, Reece
I began with a quote in the internet and got a good price. After I'd notice an error, I phoned and the woman, Billie, sorted it out and was very good. Thank you for taking the stress out of this.
Good morning, thank you for leaving us feedback! I'm glad to hear that we were able to resolve this for you. Have a wonderful trip in April. Best wishes, Reece
very easy and helpful service good
Good morning, thank you for leaving us feedback - If there is anything else that we could have done to achieve a five star review, please do let us know! Have a lovely trip, Reece.
Good website. Clear instructions and easy to navigate.
Good morning, thank you for leaving us feedback and we hope that you have a lovely trip in September! Best wishes, Reece
I am totally deaf and applying online was so easy as the process was very user friendly. I am a renal patient with other health issues and to .yce!might all my health conditions have been covered at a reasonable price which is fantastic. I carcinogenic recommend Freedom Insurance to all those with more than one diagnosed health condition especially Renal Patients.
Good morning, thank you for getting in touch and leaving such positive feedback. I'm glad to hear that you found our online system easy to navigate and we hope that you have a wonderful trip in August! Best wishes, Reece
found it quite expensive for UK compared with travel insurance to go abroad
Good afternoon, thank you for leaving us feedback and I apologise that you feel the premium was excessive for a UK trip. We do have a few different cover levels available via our call center so if you would like to explore any different options for future trips, please give us a call on 01223 454 290. We hope you have a lovely trip! Kind regards, Reece
Impressive website and easy to use clear and concise questions and precise information
Good morning, thank you for taking the time to leave us feedback and we hope that you have a wonderful trip! Best wishes, Reece
Easy to fill in on line and reasonable price. Underwritten by a good company AXA
Good afternoon, thank you for leaving us feedback and we hope that you have a wonderful trip! Best wishes, Reece
easy website to use
Website inflexible, if there is a typo all details need to be reinput. We have 4 people, multiple health conditions, and poor typing, it took over an hour to enter a quote
Good morning, thank you for leaving us feedback and I'm sorry that you had a negative experience using our website. We are in the process of developing a new web page which is due to launch early next year and will then resolve these issues. If you have any queries in the meantime and would prefer to speak to one of our insurance agents to run through a quote or amend an existing policy, please call us on 01223 454 290. Kind regards, Reece
It is very easy registration and they accept people with transplantation heart wich it is very good.
Good morning, thank you for leaving us feedback. I'm glad to hear that we were able to provide cover for your pre-existing condition! Have a wonderful trip. Best wishes, Reece
Website easy to use. medical problems easy to understand and questions relevant,
Thank you for leaving us feedback and we hope you have had a lovely trip!
They were coureous,informative and fair pricing
Very quick and easy. Such reasonable priced plan compared to other companies. Would highly recommend.
Good morning, thank you for your feedback and for choosing Freedom as your travel insurance provider. Have a lovely trip, Reece
It was a fairly easy process to get the quote and pay.
Good morning, thank you for getting in touch. I'm glad that you found our quote process straightforward. If there is anything that you feel we could improve upon to receive a four or five star review, we welcome your criticism/feedback. Kind regards, Reece
Helpful service and great prices
Affordable travel insurance if you have a medical condition, it’s the second year in a row that I have used them. Would recommend them to family and/or a friend.
Good morning, thank you for your feedback. I’m glad you found our online service straightforward and thank you for returning to us for your travel insurance! Have a lovely trip, Reece
I use this company for all my travel insurance the online service is easy to use and super quick. In the past I’ve used their telephone service as well when staff were polite, informed and efficient. All together a great experience.
Good morning, thank you for leaving us feedback and we hope you had a lovely trip. It's good to hear that you have always had a great experience using our services and we look forward to speaking to you again in the future. Kind regards, Reece
Easy to use site, quick to get quote etc
Nothing but the best 👏
I have used this cover for a number of years now and found the company to be excellent. This year I made a basic error when completing the online form which was fortunately picked up during discussions with a member of staff otherwise my policy was invalid. I am very grateful for their vigilance.
Good afternoon, thank you for your feedback. I’m glad to hear that my colleague has spoken to you and resolved your issue regarding the geographical screening area. If you have any further queries, please call through and speak to one of our travel insurance agents on 01223 454 290. Kind regards, Reece
The website was very easy to use, the query I raised was answered very quickly by a very professional and friendly person.
I would recommend Freedom Insurances Services to friends and family.
This is also the second time that we have taken out a policy with this firm.
Good morning, thank you for your feedback - I'm glad to hear that we were able to answer any queries or concerns that you may have had and we hope you had a wonderful trip. Kind regards, Reece
As a seasoned user of Freedom's services,I can't recommend them highly enough.
I am so confident in using them as un unbiased provider, that I now do it all on line and get documents within minutes by email.
I was recommended to use them by members of my local Myeloma group. Hassle free!
Good afternoon, we appreciate all of your comments and thank you for choosing us as your travel insurance provider once more! We hope you have a lovely trip. Best wishes, Reece
I use this insurers every year as is the best value for cover for medical conditions. Luckily not had to use yet!
Good afternoon, thank you for returning to us for your travel insurance! We hope you have a lovely trip - Best wishes, Reece
Non complicated questions
Simple to answer ie yes/no
Ease of use
Easy to get a quote from. Provides cover for awkward medical situations and histories, which some won't do. This is probably my third renewal, so they must be doing something right!
Good morning, thank you for leaving us feedback. It's great to hear that you've opted to stick with us for your annual travel insurance! Kind regards, Reece
Easy to navigate/use website, had a quote within minutes. Didn’t even have to call customer services for help.
Easy online service
Quotes one price but it was doubled when you had made a mistake in the quote.
Good morning, thank you for getting in touch. I’m sorry to hear that you were disappointed with the price quoted – Having discussed this with my colleague, it appears that the medical information was screened under the wrong geographical area online. Amending the policy to cover the correct area has increased the price due to the higher medical expenses in the USA. I’m sorry to hear this resulted in a price that wasn’t suitable for your trip but I’m glad that we were able to resolve this for you and provide a full refund. Best wishes, Reece
It was user friendly.
I found it really easy and straightforward to buy insurance.
Easy and competitive price
Easy to navigate on line application. Competative price.
Simple and effective process
Recognised SCAD heart attack so more reassuring I am covered ok as rare type.
Have used Freedom Insurance a number of times and service has always been excellent whether online or via telephone
Service was adequate to good, price was outrageous
Good afternoon, thank you for leaving us feedback. I have since contacted you via email to make you aware of the alternative products that we're able to offer here in the call centre. If you have any future queries, you're more than welcome to speak to one of our agents directly. We hope you have a lovely trip! Regards, Reece
I feel I have been discriminated against due to my medical condition. I have been refused an annual travel policy and been forced to take out a single trip policy based on my medical condition. I am fit and well and answer the screening questions positively.
Good afternoon, thank you for leaving us feedback and having now spoken on the phone I am glad that we were able to address your concerns, all of which have been passed on to my supervisor. Unfortunately, as we have discussed there are a select few conditions that many insurers are unable to cover on an annual basis due to the risk assessment tool which is widely used throughout the travel insurance market. It was good to hear that you are happy with the single trip product that you've purchased, and we hope that you will return to us for future trips. If our explanation has improved your experience with us then we would appreciate it if you could review the rating score given. Kind regards, Reece
Very easy process. Not had to claim though fortunately.