Your Feedback on Our Service
- In order to improve our service we greatly appreciate any feedback, good or bad.
- We use an independent customer review system, called Feefo.
- All Feefo reviews are gathered anonymously from genuine customers.
February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Feedback has been compiled from 803
Customer Reviews with an Average Service Rating of 98%
Yes I would buy again.
always easy to use value for money and good service and cover all needs required.
Used Freedom on previous trips, easy to use with extremely competitive pricing.
insurance at a reasonable price.Disappointed I couldn't get cover on an annual basis.Didn't seem to be a facility to edit quote so had to enter all medical screeningdetails again when I inadvertently forgot some details.
Easy to use site.
Very quick and the questions about mine and my husband’s health were thorough.
On line service was easy to navigate.
Application very quick to complete and documents received instantaneously.
Quick and easy to use. Above all cheaper than the other 2 big search engines that were quoting me stupid prices.
It's difficult when you have medical conditions to get insurance; yes there are many questions to answer but it was straightforward, unlike some other websites. This was the best price I could get.
Quick and easy
Quick and easy service at a great price
The application process was very easy if you know the answers from your medical history, we had to check with our doctor with one question. The price was much better than we expected. Very happy to know we are properly covered for our holiday and can now go and enjoy with peace of mind.
Easy to navigate. Good price and clear and up front about cover amounts and limitations.
Very easy to navigate the site
Plain and simple medical screening
Great service. Straight forward application.
Can’t get multi trips so would appreciate company storing details for renewals. Don’t accept data protection preventing storage as I found my previous policy on site. Just couldn’t seem to be able to transfer details to new application. Come on , you can do it.
Nice and straightforward
Easy to understand
I purchased the insurance online and it was a quick and easy service to use. I've used Freedom in the past and found them to be a good insurance provider for anyone with a pre-existing medical condition.
Easy to complete, immediate result, bingo. Thank you.
Easy website to use, followed up by pleasant, helpful helpdesk.
I have previously insured holidays with you and found them to offer a competitively priced package. However, on this occasion the cost of the Insurance seemed to increase by approx £300 over the course of a few weeks which was concerning but I guess that is what happens the closer to the travel date you get so get your insurance early is the message.
Thank you for leaving us feedback. The change in price is due to a difference in medical answers provided and a change in area, in addition to entering into a new age bracket. If you need to contact us to confirm the medical details, please do not hesitate to contact us on 01223 454 290.
Kind regards, Ally
great customer service!
Would highly recommend
Very helpful and friendly service
Easy and fast
What is there to think, I was provided with my insurance requirements at a price.
However.....buying the product is one thing...making a claim is the real acid test would be making a claim. My perception is that insurance companies put loads of effort and resources into avoiding claims.
The website was easy to navigate and the quote appeared competitive.
Uaing the website was very easy. The medical questions were very straight forward. Price for insurance was very good. Obviously cant comment about if i have to claim the procedure etc.
Easy to use website and a fair price. I regularly recommend Freedom to others.
Online website user friendly, no hassle and quick quote. I would use again.
Price was very reasonable given numerous medical conditions - cannot say what the service will be like should the need arise to make a claim.
Fairly easy website to follow. Your address finder is useless, it doesn't differentiate between houses on Stubbins Lane. My infarct was 18 years ago, and was an inferior infarct, told to go back to work 3 weeks later yet I am still penalised for it. My cholesterol level at infarct was 6.5 which was then not considered high, but now that would be high. It is now on tablets less than 4.How should I have answered that question?
Hi, thank you for leaving us feedback. Our Operations team have confirmed that you would need to answer the question as 'yes' because the cholesterol question asks if it was ever raised. I hope that this helps. Kind regards, Ally
Applying on-line was very easy and the few questions on my health that I had to answer were very easy to answer.
Very easy to use website. Have used for several trips.
Quick and easy. Cover our medical conditions
Quick and easy to use, good competitive price's
This is my third year of purchasing a Travel Insurance Policy from Freedom Insurance Services and I have been happy again with the simplicity of the process. I was disappointed that I could not purchase an annual policy and although the cost of cover for a single trip dropped significantly after the first year, despite the time lengthening since my last procedure/treatment, the cost has again risen without explanation.
Hi, Thanks for your feedback. We have recently amended some questions for certain medical conditions especially in regard to how long ago treatment was for your condition which has slightly affected some premiums. Kind regards, Ally
Very good value for money insurance cover for those who have pre-existing medical conditions and still wish to travel.
Freedom Insurance provided cover when many companies wouldn't do so we are very pleased.
Their website is easy to navigate and confirmation e-mails let you retrieve your quote should you wish time to consider matters further.
Yes, I would recommend this company. Quick and easy service!
I can only comment on the purchase of the insurance - and not the claims process. The website was easy to use. I get a price comparable to other websites offering insurance preconditions. I have returned to Freedom for several years. I would like the company to keep historical info on the preconditions to speed up the quote process.
The process of buying the insurance was trouble free but obviously I have no experience of how they respond should a problem arise
Easy to use website.
Online medical screening was straightforward and the quote given very reasonable - all sorted out quickly and easily.
Very easy to use but rather taken aback by the increase in premium from our last policy. Two weeks in USA last year £87. One week in Crete this year £94. will need to shop around next time.
Easy website to use,.