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CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

information@freedominsure.co.uk

Freedom Travel Insurance - How Did We Do?

Award winning online customer service.

Your Feedback on Our Service

  • In order to improve our service we greatly appreciate any feedback, good or bad.
  • We use an independent customer review system, called Feefo.
  • All Feefo reviews are gathered anonymously from genuine customers.

February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Feefo Gold Service 2018 Logo
Feedback has been compiled from 842 Customer Reviews with an Average Service Rating of 94%
Date
Rating
Customer Comment
13-Aug-2018
A good reasonable policy would recommend
12-Aug-2018
Originally I thought this was great in order to get insurance for the disabled person I support. However, when I attempted to open my policy files and print them for work requirements I was unable to. No matter how many times I added my email and the reference number given but this company it would continuously tell me that they did not recognise it. When saying I had forgotten the details (hoping that may help) I was a sent an email with a reference number quoting I had put 1 traveller on it but I still do not have the paperwork. When trying to log in with this reference (which is the same one) I was still told by the website that it was wrong. Now I am going to have to wait until Monday to call the company to try and get my paperwork sorted.
11-Aug-2018
This is a really good insurance company. Thoroughly Recomend it to everyone.
It’s just a pity that we have to reenter all our health issues every time. I am sure that Freedom can her round data protection just like other companies.
Freedom replied:
Good morning,

Thank you for your good review and kind words. I do understand it is a hassle to re-enter the health issues each time - partly it is for data protection, which we do take very seriously. However, it is also in case the medical situation changes, or if conditions now fall outside of our declarations. In some cases the medical questions might be slightly different than before.


However, I am very glad to hear that you are so happy with us despite this.


Kind regards,


Thomas
Data Protection Officer
Hi Thomas,
Thank you for your quick reply. I understand what you are saying about the need to reenter information each time we take insurance. At lease the system is easy to use.
Best wishes.
10-Aug-2018
I have used Freedom for a few years now since I had a colostomy. I find them good value for money but I have never had to make a claim so I don't know that aspect.

I got a letter last week advising me to ring to renew my annual cover but I could not get through on the phone so I just renewed Online as I had previously.
09-Aug-2018
excellent
08-Aug-2018
All went through very smoothly but then I have bought before so knew what to expect.
05-Aug-2018
easy to understand website and process
04-Aug-2018
reasonable price and all the cover required. the wed site is easy to use. thank you Freedom
04-Aug-2018
Very efficient.
04-Aug-2018
There were problems with the website but managed to complete my transaction eventually.
01-Aug-2018
Excellent service all round and great value for money
01-Aug-2018
Relatively easy to navigate although trying to remember some of the medical terms to enable proper screening was a little hard.

Quote received ws quite reasobale when compared to others but main thing for me was motorcycle cover for riding hire bikes over 125 cc.
26-Jul-2018
Always a very good service from Freedom. Slightly more expensive than other insurance companies but once they accept you for insurance the cost doesn't alter if your health changes and that's very useful with pre-existing conditions.
25-Jul-2018
Easy to use
22-Jul-2018
Easy site to use. Simple and straight forward
20-Jul-2018
It is very frustrating that you have to start all over again if you forget a medical condition you want to add and you have to go back.
20-Jul-2018
A pleasant and easy transaction!
18-Jul-2018
I "chatted" to someone online before purchasing and he was very helpful. It was easy to get a quote and pay online, and it was the best price I had found to cover my pre-existing conditions.
16-Jul-2018
Trying to access the policy I just bought and it doesn't recognise the reference number they sent via email. Most distressing as i left it until office closed and travelling next day before office reopens. Refund being requested
Freedom replied:
Good Afternoon,

We apologize for the trouble you experienced whilst using our website. We will look into the problem to investigate this further to try and resolve this and prevent this happening again in the future.


I understand you have been in contact with one of my colleagues and the policy has now been refunded to you. We hope this was resolved to your satisfaction.


Any further issues feel free to contact us and we will do our best to help.


Kind Regards
Thomas Steel
16-Jul-2018
Easy to use website gave me the details I needed quickly.
13-Jul-2018
Reasonable pricing
13-Jul-2018
very easy to buy
11-Jul-2018
Great service
11-Jul-2018
Simple website. Easy to follow medical screening. Have used Freedom for several years and have always been satisfied.
10-Jul-2018
Excellent staff, helpful friendly and effective
10-Jul-2018
Trying to access the policy I just bought and it doesnt recognise the reference number they sent via email. Most distressing.
Freedom replied:
Good morning,Thank you for taking the time to provide us with this feedback.
I believe you spoke to me earlier on this morning, I hope i was able to help.


I have alerted our web team to the fact that there is an issue with retrieving quotes online.


Many thanks,

Tom
09-Jul-2018
Convenient
06-Jul-2018
Bought online, really easy to use website.
04-Jul-2018
Easy to follow instructions. Good rates for pre existing medical conditions.
04-Jul-2018
Great products for people with medical conditions, at really good prices. And, at last, a well-designed website to walk you through the application process. We just keep coming back.
02-Jul-2018
I completed an online insurance application, which took payment and gave me a policy but `i could not access the policy documents online. I had to call the office which does not appear to have any relation to the website so I had to go through the whole application process again.
What is the point of having an online service which doesn't work properly such that as a customer I have to go through the application process twice.
Freedom replied:
Good morning,

Thank you for providing us with feedback about the website. I am sorry you had issues retrieving the policy online, it is something I have alerted our website team to and they will look into it shortly.
When calling the office, our staff are trained to confirm the medical details entered online to ensure they are correct, I'm sorry that you felt like you had to go through the application a second time.


Kind regards,


Tom
02-Jul-2018
Just the ease to get insurance online without a 3hr phone call
30-Jun-2018
easy to use
25-Jun-2018
After a few issues with the website and accessing my policy after payment I now have access to my policy documents. All sorted very quickly and efficiently.
Thank you.
25-Jun-2018
Tried another website and found yours to be far more user friendly and a good price to boot.
24-Jun-2018
Since having a cardiac arrest and 2 stents and a ICD pacemaker fitted 4 years ago I'd obtained cover via this company for several overseas trips. I consider myself to be in excellent health. As a responsible traveller I ensure I am covered for my travel, sadly on this occasion I felt absolutely gouged on the price. £85.64 for a very brief 48 hour trip to Middle East for a job interview. With pre-existing medical conditions you have little choice, so can only recommend that if you have a pre-existing condition compare providers and check you have answered website's ambiguous questions correctly for the policy exclusions. Fortunately never had to claim so impossible to say whether Freedom's service is any good.
Freedom replied:
Good morning, thank you for taking the time to provide us with feedback. The premium for this trip you mention would be increased because the trip is outside of Europe, even though it is for a short duration. We do hold all of our quotes for 30 days to give you the opportunity to think over the price or to look elsewhere. Kind regards, Ally
23-Jun-2018
hassle free, takes minutes
23-Jun-2018
Great always use this site
21-Jun-2018
Straight forward to apply.no fuss.
19-Jun-2018
Easy to book
15-Jun-2018
Yes I would buy again.
08-Jun-2018
always easy to use value for money and good service and cover all needs required.
08-Jun-2018
Used Freedom on previous trips, easy to use with extremely competitive pricing.
04-Jun-2018
insurance at a reasonable price.Disappointed I couldn't get cover on an annual basis.Didn't seem to be a facility to edit quote so had to enter all medical screeningdetails again when I inadvertently forgot some details.
29-May-2018
Easy to use site.
29-May-2018
Very quick and the questions about mine and my husband’s health were thorough.
29-May-2018
On line service was easy to navigate.
29-May-2018
Application very quick to complete and documents received instantaneously.
25-May-2018
Quick and easy to use. Above all cheaper than the other 2 big search engines that were quoting me stupid prices.
24-May-2018
Perfect!