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CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

information@freedominsure.co.uk

Freedom Travel Insurance - How Did We Do?

Award winning online customer service.

Your Feedback on Our Service

  • In order to improve our service we greatly appreciate any feedback, good or bad.
  • We use an independent customer review system, called Feefo.
  • All Feefo reviews are gathered anonymously from genuine customers.

February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Feefo Gold Service 2018 Logo
Feedback has been compiled from 923 Customer Reviews with an Average Service Rating of 90%
Date
Rating
Customer Comment
19-Apr-2019
Easy and simple to book!
18-Apr-2019
I found the experience trouble free, However I did forget to list another Medical condition but was unable to go back in order to add the condition so had to come out of your site and start afresh which meant I had to complete the whole procedure again which with an edit facility this would have been avoided.
Freedom replied:
Good morning, thank you for leaving us constructive feedback. I apologise that we don't have the editfacility for online quotes at the moment but I will pass on your feedback to our operationsteam for consideration. Have a lovely trip!Kind regards, Len.
This is the first time I have had feed back from a company I have reviewed. Thank you, I was almost of the belief that no one ever responded and I thank you from restoring my belief that someone actually reads it far less answers so promptly as you have. group hug all round.
15-Apr-2019
Easy to use
12-Apr-2019
Easy to take out and very competitively priced
Freedom replied:
Good morning, thank you for leaving us such positive feedback and I am glad to hear you found the process easy! Have a great trip!Kind regards, Len.
12-Apr-2019
Offered insurance policy for UK holiday cover that covered the items I wanted - cancellation, luggage and medical cost cover for return home.
11-Apr-2019
No messing just what i wanted
11-Apr-2019
Website is easy to use. Good price.
08-Apr-2019
Very fast no problems and easy to understand all you need really.
03-Apr-2019
Easy to use website with understandable Qs. Excellent for those with multi medical conditions.
01-Apr-2019
Quick and easy to understand
24-Mar-2019
Not my first policy and no doubt not my last. Pretty easy to set down all the medical conditions one might have.
20-Mar-2019
Yes
19-Mar-2019
Used Freedom for a few years now and found website user friendly and quotes are very competitive
14-Mar-2019
Great service , able to insure me after my heart attack unlike my present travel insurance BUPA despite me being with them over twenty years and being with them for my medical and the heart attack being caused by hospital meal practice
Freedom replied:
Good morning,

I'm happy to hear that we are able to insure you and you are also happy with the service provided! Have a great trip.

Kind regards, Len.
12-Mar-2019
Easy to navigate website with reasonable prices for pre existing conditions. Will definitely be insuring with Freedom next time I travel
Freedom replied:
Good afternoon,

Thank you for the excellent feedback, its always great to hear you are happy with the website and price! Have a lovely trip!

Kind regards, Len.
10-Mar-2019
Always easy
06-Mar-2019
easy web site to navigate and competitive prices
05-Mar-2019
Quick
05-Mar-2019
Excellent comprehensive cover for pre-existing medical conditions
04-Mar-2019
quick, easy
03-Mar-2019
Very easy to use, with all the relevant information easy to find.
02-Mar-2019
comparing them to other insurance providers freedom provides value for money.
27-Feb-2019
I received my annual reminder letter for holiday insurance. Asking me to call to renew - which I did. There was no need to call as I could renew online - not sure why the letter said to phone.
My policy price remained exactly the same as the previous year - which was good from my perspective. Website was easy to use, even when declaring `existing medical conditions`
Freedom replied:
Good afternoon,

Thank you for leaving us positive feedback and I am glad we were able to match the previous quote from last year. The reason why we would ask you to call to renew is so we can make the process a little easier for you as we already have all of your information, we would just re-cap on a few questions. Otherwise you would need to enter everything from scratch to renew online including personal details etc..

Kind regards, Len.
Thanks for the reply. I'm all for speeding things up. Perhaps your letter should be reworded slightly to avoid future issues, which can slow you down ultimately. All that said I had no real problem - simply an observation thanks
25-Feb-2019
easy to use, exactly what I needed
23-Feb-2019
Easy to use website and online purchase.
Freedom replied:
Good morning, thank you for your compliments, its great to hear that you found the online process easy!

Kind regards, Len.
22-Feb-2019
The service was fine but I cancelled a few days later when I found a much cheaper provider offering similar cover
Freedom replied:
Good afternoon,

Thank you for the compliment on our service and I hope you consider us next time you travel.

Kind regards, Len.
20-Feb-2019
Easy and straightforward
19-Feb-2019
Yes I would recommend Freedom as I have used them for many years now.
Freedom replied:
Good afternoon,

Its fantastic to hear that you would recommend us to others, thank you for your kind feedback!

Regards, Len.
18-Feb-2019
Reasonable price & relatively easy to purchase online.
18-Feb-2019
Very easy to give the information, quick quote and very competitive. Easy to print off from the internet.
Freedom replied:
Good morning,

Thank you for such positive feedback and its great to hear you are happy with the service and the policy provided! Have a great trip!

Kind regards, Len.
15-Feb-2019
quick
14-Feb-2019
I did not eventually buy the insurance as it increased from 149 to over 800 pounds after I was questioned with a follow up phone call. I am expecting a refund now for a void. Transaction
Freedom replied:
Good morning,

I am sorry that you weren't happy with the price of the policy after we made the amendments needed, to offer an explanation this would have been because the policy you purchased online had the incorrect destination and some significant medical conditions missing that would fall into our declaration. The reason why we check these points when you call us is to make sure you have appropriate cover in place, as if it was left incorrect it would be an invalid policy. Apologies once again, and if you do have any further queries you are more than welcome to call us on 01223 454 290 we are open until 5:30 today.

Kind regards, Len.
04-Feb-2019
With my current health history, it was quite refreshing having not to give long and drawn out history of said complaints.
Very Good.
Freedom replied:
Good morning,

Thank you for leaving a positive review and I am glad you found the process refreshing! All the best for your upcoming trip!

kind regards, Len.
02-Feb-2019
Easy access. I always buy on line. No to speak to an agent unless I ne
01-Feb-2019
Competitive pricing with a pre existing medical condition but to retrieve the documents after purchasing the policy is a nightmare. Have to set up an account to retrieve documents but then the e mail address and reference is not recognised!
Have sent Freedom an online message asking them to post the documents out, they have not responded yet.
Freedom replied:
Good morning,

thank you for your compliment on our competitive pricing, however I apologise that you encountered difficulties retrieving the policy documents online. Our operations department have been made aware of this today and will certainly be looking into rectifying this and any ways we can make our processes smoother for our customers. We did receive your message and your documents were posted out yesterday so should be with you soon. Should you require any further assistance please don't hesitate to call us on 01223 454 290.

Kind regards, Len.
I do apologise about the feedback I first gave. I was frustrated with trying to download the documents but when reading my e mails I then saw your operations team had responded promptly and confirmed they posted the documents out.
25-Jan-2019
Online screening was easy, even for my 1 in a million diagnosis. But after paying for the policy I ran into a hiccup with the policy retrieval. It just wouldn't retrieve the documents for me online, wanting a password that I didn't have, and rejecting my policy reference. So I had to phone up. But a very helpful lady (Debbie Tibbott) sorted things out for me, and emailed me my papers. So happy in the end. Thanks!
Freedom replied:
Good morning,

I apologise about the difficulties you encountered retrieving your policy online and I will advise our operations department to investigate the issue, however its great to hear you were able to receive the documents via email and were happy in the end. I will certainly pass on your thanks to the operator you spoke with.

Kind regards, Len.
16-Jan-2019
I made an error when taking out the policy on-line I had mt husbands pre existing medical conditions on my name and vice versa. I telephoned and explained my error, this was rectified and the amended policy was e-mailed to me within the promised 5 minutes by Thomas,also my request for a call back happened very quickly, very efficient service,thank you
Freedom replied:
Good morning,

Thank you for the compliments on the service you received and I am happy we were able to resolve any issues you encountered. Have a great trip!

Kind regards, Len.
16-Jan-2019
Second time using Freedom for my holiday. Considering I have a long term illness their quotes are always good. Their website is so easy to navigate too.
14-Jan-2019
Quick easy and used several time !
13-Jan-2019
I have used Freedom Insurance in the past and found them to be very good, and good value on their products
08-Jan-2019
Really like Freedom Insurance. Find the new web site a little more difficult to navigate but easier to complete forms.
Thank you
Freedom replied:
Good morning,

I'm happy to hear you found it easier to complete the quotation process this time, we will certainly take on board your feedback about the website. Hope you have a lovely trip.

Kind regards,


Len.
07-Jan-2019
No problems at all.
07-Jan-2019
have used freedom insurance for many years , always had a great affordable quote and cover.
Freedom replied:
Good afternoon,

Thank you for your repeated custom, it's great to hear you are happy with the service we provide!
We hope you have a pleasant trip in a few weeks time.

Kind regards,

Len.
05-Jan-2019
It was very straightforward and easy to answer all the medical questions that are required to be filled in. Very user friendly site once logged in.
Freedom replied:
Good afternoon,

We are glad you found the website easy to navigate! thank you for your feedback.
Kind regards,

Len.
31-Dec-2018
Clear and very simple to Complete
31-Dec-2018
After entering all the details about my medical conditions I was told that I could not purchase an annual multi trip policy which is fair enough but I was told I could take single trip insurance. Instead of just offering a price for single trip I had to go through the whole process again entering all the details again. Very frustrating.
Freedom replied:
Good morning,

Thank you for your review, I apologise that you found the process frustrating on our website. We are always aiming to improve our service and I will certainly pass on your comments to our operations department to see if we can change this process in the future. I am happy to see that you succeeded in purchasing single trip cover for your trip.

Kind regards,

Len.
21-Dec-2018
Seemed straightforward.
20-Dec-2018
brilliant service and the cheapest
14-Dec-2018
Simple to use fields and book . Quick and easy .
11-Dec-2018
I would recommend.