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CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

information@freedominsure.co.uk

Freedom Travel Insurance - How Did We Do?

Award winning online customer service.

Your Feedback on Our Service

  • In order to improve our service we greatly appreciate any feedback, good or bad.
  • We use an independent customer review system, called Feefo.
  • All Feefo reviews are gathered anonymously from genuine customers.

February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Feefo Gold Service 2018 Logo
Feedback has been compiled from 875 Customer Reviews with an Average Service Rating of 94%
Date
Rating
Customer Comment
14-Dec-2018
Simple to use fields and book . Quick and easy .
11-Dec-2018
I would recommend.
09-Dec-2018
I have used freedom for many years peace of mind we are coved for medical conditions and can enjoy our holiday very easy to use online quotes and staff on the phones very helpful thanks
07-Dec-2018
Odd. Am trying to input password to be able to access papers. First system told me my new insurance policy didn't exist.... then it sent me a list of my insurance policies.... with my new number on it... as it does exist:) :)
Freedom replied:
Good Afternoon,

Sorry to hear about the trouble you have had trying to retrieve the documents for your policy. We have unfortunately had some trouble with this which is being looked into. I can see a reference for the policy along with an email address so we will get the documents emailed out to you now and they should be with you soon. In the mean time if you do have any further issues do feel free to contact us on 01223 454 290 and we will do our best to help.


Kind Regards


Thomas Steel
01-Dec-2018
Easy to arrange insurance. Not yet had to make a claim.
28-Nov-2018
Following a heart attack Freedom insured me, at an appropriate premium, after a 3 month period and I have now renewed with Freedom for over 10 years.

Freedom's screening questionnaire appear to recognise when medication is provided for preventative reasons rather than a patient having a condition e.g. blood pressure lowering tables are prescribed as a preventative medication in the case of heart attacks as a risk reduction strategy, not because the patient high blood pressure. The same applies, to aspirin for thinning blood and statins for reducing collateral in their blood. Some pre-screening assumes if you take medication to lower blood pressure or statins that you have a medical condition of high blood pressure of too much collateral in the arteries.

Following my initial excellent telephone advice together with actually being able to buy insurance I now book with on-line Freedom. I take yearly European insurance to cover my European travel throughout the year and top-up on a holiday by holiday basis when I go to America as I am unable to buy world wide yearly insurance. Also, prices are comparable with other insurance premiums with same medical conditions and same screening which I check on a yearly basis.

Freedom is an excellent example of building a business based on risk exploitation whereby customers who have a medical condition can buy appropriate insurance rather than not being able to travel due to standard travel insurance not providing cover for preexisting conditions. So without insurance companies like Freedom one could find it impossible to travel.
06-Nov-2018
The website could be easier to navigate - once we had input one of our family member's screening, we had forgotten to input something but could not find the way to reopen it
03-Nov-2018
Quick, easy and online, asks sensible questions about existing health conditions, and isn't outrageously priced. Will definitely be using them again
31-Oct-2018
The LiveChat lady , Jess , was very helpful and patient with my enquiries . The service is always great . However the policy wording was an old one and not the 2018 one . Jess is contacting Operations
My only gripe would be the price over £80 for 1 week break to the Canaries because I have had low grade bladder cancer not necessitating any ongoing treatment and mild asthma again only needing the use of inhalers and never had any hospital treatment .
28-Oct-2018
Eas to fill in details for health insurance` In the pas have used the telephone to book. Using the internet was efficient and gave a competitive quote which was easy to purchase and print off policy.
19-Oct-2018
Very helpful
14-Oct-2018
Very easy and user friendly site. Got travel insurance and at a reasonable cost too!
11-Oct-2018
This is my fourth time of purchasing insurance with this company and again I found the process simple and straight forward. However as before I have to raise the issue of rising costs. From May to October 2018 the cost of insuring the same two individuals at the same location and for the same period of time has risen by £30 without any material change of circumstances.
06-Oct-2018
Really easy to to get quote and also to complete the purchase.
Have used freedom before because they are so helpful.
02-Oct-2018
Easy to use website and happy with quote. But feefo review site won't let me tick to not show name!
02-Oct-2018
simple to book
02-Oct-2018
I have used Freedom Insurance before. The website is easy to follow and the response is quick. I'd pass this information on to others.
29-Sep-2018
Simple online application and quote very reasonable.
26-Sep-2018
Weren’t able to offer multi-trip cover to include the USA for a pre-existing medical condition, so tried to sell me very expensive single trip cover through a sister company instead. Steer well clear!
Freedom replied:
Sorry that we were unable to offer an annual quotation on this occasion, when we are unable to offer an annual on Freedom we would then look at options with our sister company and also single trip cover in order to try and provide some form of cover for our customers.
23-Sep-2018
Good efficient service
20-Sep-2018
Easy to apply
16-Sep-2018
Easy and quick automated service that I am happy to use in the future.
13-Sep-2018
Very good
easy to follow and simple all the medical questions are laid out in a very logical way
07-Sep-2018
Now you can do things online it makes things so much easier than it used to be. Have used Freedom 4 times and have found them really friendly and make life easy for someone with a pre-existing condition (I had testicular cancer just over 3 years ago).
07-Sep-2018
This is the third time we have chosen Freedom. Travelling with medical conditions can be very expensive but Freedom offer very good value for money making going abroad a possibility. Thank You Freedom.
04-Sep-2018
..
03-Sep-2018
By far the cheapest quote but didn't find last stage of buying policy each
31-Aug-2018
Used this policy for the past 5 years , since my illness , clear fast and easy to use web site
29-Aug-2018
Easy, on-line system however renewal letter asked me to telephone, and on doing so adviser said I had to re-apply for new insurance on-line. There appeared to be no renewal link to my previous insurance. This could be made clearer.
28-Aug-2018
I completed a form online. It was well laid out, and easy to follow. Responses were quick, and the questions asked in respect of certain specified medical conditions were clear, fair, and sensible.

The quote I received was reasonable too. I felt able to accept it. I was buoyed by the fact that I could recall just how friendly and efficient the company's staff had been on the phone on a previous occasion (a year ago) when I first used this firm.

It was because of the wholly positive experience a year ago that I made this firm my first port of call this year too. I am glad that I did.
17-Aug-2018
The website worked very well except that I had to make a couple of attempts to pay via Mastercard.
16-Aug-2018
Easy website
16-Aug-2018
Easy to use
13-Aug-2018
A good reasonable policy would recommend
12-Aug-2018
Originally I thought this was great in order to get insurance for the disabled person I support. However, when I attempted to open my policy files and print them for work requirements I was unable to. No matter how many times I added my email and the reference number given but this company it would continuously tell me that they did not recognise it. When saying I had forgotten the details (hoping that may help) I was a sent an email with a reference number quoting I had put 1 traveller on it but I still do not have the paperwork. When trying to log in with this reference (which is the same one) I was still told by the website that it was wrong. Now I am going to have to wait until Monday to call the company to try and get my paperwork sorted.
11-Aug-2018
This is a really good insurance company. Thoroughly Recomend it to everyone.
It’s just a pity that we have to reenter all our health issues every time. I am sure that Freedom can her round data protection just like other companies.
Freedom replied:
Good morning,

Thank you for your good review and kind words. I do understand it is a hassle to re-enter the health issues each time - partly it is for data protection, which we do take very seriously. However, it is also in case the medical situation changes, or if conditions now fall outside of our declarations. In some cases the medical questions might be slightly different than before.


However, I am very glad to hear that you are so happy with us despite this.


Kind regards,


Thomas
Data Protection Officer
Hi Thomas,
Thank you for your quick reply. I understand what you are saying about the need to reenter information each time we take insurance. At lease the system is easy to use.
Best wishes.
10-Aug-2018
I have used Freedom for a few years now since I had a colostomy. I find them good value for money but I have never had to make a claim so I don't know that aspect.

I got a letter last week advising me to ring to renew my annual cover but I could not get through on the phone so I just renewed Online as I had previously.
09-Aug-2018
excellent
08-Aug-2018
All went through very smoothly but then I have bought before so knew what to expect.
05-Aug-2018
easy to understand website and process
04-Aug-2018
reasonable price and all the cover required. the wed site is easy to use. thank you Freedom
04-Aug-2018
Very efficient.
04-Aug-2018
There were problems with the website but managed to complete my transaction eventually.
01-Aug-2018
Excellent service all round and great value for money
01-Aug-2018
Relatively easy to navigate although trying to remember some of the medical terms to enable proper screening was a little hard.

Quote received ws quite reasobale when compared to others but main thing for me was motorcycle cover for riding hire bikes over 125 cc.
26-Jul-2018
Always a very good service from Freedom. Slightly more expensive than other insurance companies but once they accept you for insurance the cost doesn't alter if your health changes and that's very useful with pre-existing conditions.
25-Jul-2018
Easy to use
22-Jul-2018
Easy site to use. Simple and straight forward
20-Jul-2018
It is very frustrating that you have to start all over again if you forget a medical condition you want to add and you have to go back.
20-Jul-2018
A pleasant and easy transaction!
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