Your Feedback on Our Service
- In order to improve our service we greatly appreciate any feedback, good or bad.
- We use an independent customer review system, called Feefo.
- All Feefo reviews are gathered anonymously from genuine customers.
February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Feedback has been compiled from 864
Customer Reviews with an Average Service Rating of 95%
Very easy and user friendly site. Got travel insurance and at a reasonable cost too!
This is my fourth time of purchasing insurance with this company and again I found the process simple and straight forward. However as before I have to raise the issue of rising costs. From May to October 2018 the cost of insuring the same two individuals at the same location and for the same period of time has risen by £30 without any material change of circumstances.
Really easy to to get quote and also to complete the purchase.
Have used freedom before because they are so helpful.
Easy to use website and happy with quote. But feefo review site won't let me tick to not show name!
simple to book
I have used Freedom Insurance before. The website is easy to follow and the response is quick. I'd pass this information on to others.
Simple online application and quote very reasonable.
Weren’t able to offer multi-trip cover to include the USA for a pre-existing medical condition, so tried to sell me very expensive single trip cover through a sister company instead. Steer well clear!
Sorry that we were unable to offer an annual quotation on this occasion, when we are unable to offer an annual on Freedom we would then look at options with our sister company and also single trip cover in order to try and provide some form of cover for our customers.
Good efficient service
Easy to apply
Easy and quick automated service that I am happy to use in the future.
easy to follow and simple all the medical questions are laid out in a very logical way
Now you can do things online it makes things so much easier than it used to be. Have used Freedom 4 times and have found them really friendly and make life easy for someone with a pre-existing condition (I had testicular cancer just over 3 years ago).
This is the third time we have chosen Freedom. Travelling with medical conditions can be very expensive but Freedom offer very good value for money making going abroad a possibility. Thank You Freedom.
By far the cheapest quote but didn't find last stage of buying policy each
Used this policy for the past 5 years , since my illness , clear fast and easy to use web site
Easy, on-line system however renewal letter asked me to telephone, and on doing so adviser said I had to re-apply for new insurance on-line. There appeared to be no renewal link to my previous insurance. This could be made clearer.
I completed a form online. It was well laid out, and easy to follow. Responses were quick, and the questions asked in respect of certain specified medical conditions were clear, fair, and sensible.
The quote I received was reasonable too. I felt able to accept it. I was buoyed by the fact that I could recall just how friendly and efficient the company's staff had been on the phone on a previous occasion (a year ago) when I first used this firm.
It was because of the wholly positive experience a year ago that I made this firm my first port of call this year too. I am glad that I did.
The website worked very well except that I had to make a couple of attempts to pay via Mastercard.
A good reasonable policy would recommend
Originally I thought this was great in order to get insurance for the disabled person I support. However, when I attempted to open my policy files and print them for work requirements I was unable to. No matter how many times I added my email and the reference number given but this company it would continuously tell me that they did not recognise it. When saying I had forgotten the details (hoping that may help) I was a sent an email with a reference number quoting I had put 1 traveller on it but I still do not have the paperwork. When trying to log in with this reference (which is the same one) I was still told by the website that it was wrong. Now I am going to have to wait until Monday to call the company to try and get my paperwork sorted.
This is a really good insurance company. Thoroughly Recomend it to everyone.
It’s just a pity that we have to reenter all our health issues every time. I am sure that Freedom can her round data protection just like other companies.
Thank you for your good review and kind words. I do understand it is a hassle to re-enter the health issues each time - partly it is for data protection, which we do take very seriously. However, it is also in case the medical situation changes, or if conditions now fall outside of our declarations. In some cases the medical questions might be slightly different than before.
However, I am very glad to hear that you are so happy with us despite this.
Data Protection Officer
Thank you for your quick reply. I understand what you are saying about the need to reenter information each time we take insurance. At lease the system is easy to use.
I have used Freedom for a few years now since I had a colostomy. I find them good value for money but I have never had to make a claim so I don't know that aspect.
I got a letter last week advising me to ring to renew my annual cover but I could not get through on the phone so I just renewed Online as I had previously.
All went through very smoothly but then I have bought before so knew what to expect.
easy to understand website and process
reasonable price and all the cover required. the wed site is easy to use. thank you Freedom
There were problems with the website but managed to complete my transaction eventually.
Excellent service all round and great value for money
Relatively easy to navigate although trying to remember some of the medical terms to enable proper screening was a little hard.
Quote received ws quite reasobale when compared to others but main thing for me was motorcycle cover for riding hire bikes over 125 cc.
Always a very good service from Freedom. Slightly more expensive than other insurance companies but once they accept you for insurance the cost doesn't alter if your health changes and that's very useful with pre-existing conditions.
Easy site to use. Simple and straight forward
It is very frustrating that you have to start all over again if you forget a medical condition you want to add and you have to go back.
A pleasant and easy transaction!
I "chatted" to someone online before purchasing and he was very helpful. It was easy to get a quote and pay online, and it was the best price I had found to cover my pre-existing conditions.
Trying to access the policy I just bought and it doesn't recognise the reference number they sent via email. Most distressing as i left it until office closed and travelling next day before office reopens. Refund being requested
We apologize for the trouble you experienced whilst using our website. We will look into the problem to investigate this further to try and resolve this and prevent this happening again in the future.
I understand you have been in contact with one of my colleagues and the policy has now been refunded to you. We hope this was resolved to your satisfaction.
Any further issues feel free to contact us and we will do our best to help.
Easy to use website gave me the details I needed quickly.
very easy to buy
Simple website. Easy to follow medical screening. Have used Freedom for several years and have always been satisfied.
Excellent staff, helpful friendly and effective
Trying to access the policy I just bought and it doesnt recognise the reference number they sent via email. Most distressing.
Good morning,Thank you for taking the time to provide us with this feedback.
I believe you spoke to me earlier on this morning, I hope i was able to help.
I have alerted our web team to the fact that there is an issue with retrieving quotes online.
Bought online, really easy to use website.