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CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

Freedom Travel Insurance - How Did We Do?

Award winning online customer service.

Your Feedback on Our Service

  • In order to improve our service we greatly appreciate any feedback, good or bad.
  • We use an independent customer review system, called Feefo.
  • All Feefo reviews are gathered anonymously from genuine customers.

February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Feefo Gold Service 2018 Logo
Feedback has been compiled from 776 Customer Reviews with an Average Service Rating of 97%
Customer Comment
Would highly recommend
Very helpful and friendly service
Easy and fast
What is there to think, I was provided with my insurance requirements at a price.
However.....buying the product is one thing...making a claim is the real acid test would be making a claim. My perception is that insurance companies put loads of effort and resources into avoiding claims.
The website was easy to navigate and the quote appeared competitive.
Uaing the website was very easy. The medical questions were very straight forward. Price for insurance was very good. Obviously cant comment about if i have to claim the procedure etc.
Easy to use website and a fair price. I regularly recommend Freedom to others.
Online website user friendly, no hassle and quick quote. I would use again.
Price was very reasonable given numerous medical conditions - cannot say what the service will be like should the need arise to make a claim.
Fairly easy website to follow. Your address finder is useless, it doesn't differentiate between houses on Stubbins Lane. My infarct was 18 years ago, and was an inferior infarct, told to go back to work 3 weeks later yet I am still penalised for it. My cholesterol level at infarct was 6.5 which was then not considered high, but now that would be high. It is now on tablets less than 4.How should I have answered that question?
Freedom replied:
Hi, thank you for leaving us feedback. Our Operations team have confirmed that you would need to answer the question as 'yes' because the cholesterol question asks if it was ever raised. I hope that this helps. Kind regards, Ally
Applying on-line was very easy and the few questions on my health that I had to answer were very easy to answer.
Very easy to use website. Have used for several trips.
Quick and easy. Cover our medical conditions
Quick and easy to use, good competitive price's
This is my third year of purchasing a Travel Insurance Policy from Freedom Insurance Services and I have been happy again with the simplicity of the process. I was disappointed that I could not purchase an annual policy and although the cost of cover for a single trip dropped significantly after the first year, despite the time lengthening since my last procedure/treatment, the cost has again risen without explanation.
Freedom replied:
Hi, Thanks for your feedback. We have recently amended some questions for certain medical conditions especially in regard to how long ago treatment was for your condition which has slightly affected some premiums. Kind regards, Ally
Very good value for money insurance cover for those who have pre-existing medical conditions and still wish to travel.

Freedom Insurance provided cover when many companies wouldn't do so we are very pleased.

Their website is easy to navigate and confirmation e-mails let you retrieve your quote should you wish time to consider matters further.
Yes, I would recommend this company. Quick and easy service!
I can only comment on the purchase of the insurance - and not the claims process. The website was easy to use. I get a price comparable to other websites offering insurance preconditions. I have returned to Freedom for several years. I would like the company to keep historical info on the preconditions to speed up the quote process.
The process of buying the insurance was trouble free but obviously I have no experience of how they respond should a problem arise
Easy to use website.
Online medical screening was straightforward and the quote given very reasonable - all sorted out quickly and easily.
Very easy to use but rather taken aback by the increase in premium from our last policy. Two weeks in USA last year £87. One week in Crete this year £94. will need to shop around next time.
Easy website to use,.
Simple, Quick, Reasonable costs - good reliable service
It was so easy to go through the online form,it was clear fast,I tried quite a few before freedom and there online form couldn't get to the end, I have lupus heart and kidney problems no problem what so ever,and a great price
great sevice easy to complete the questionnaire
Have to answer difficult health questions. It’s dealt with as quickly as possible, efficiently as possible and the questions are straight forward. Usually easy to understand.
Only alarming thing is warning re page 15 but am covered because I have declared everything.
Have recommended you to other cancer patient friends.
Excellent easy to use site and a good price way lower than the nearest competitors
Easy web site to use with a satisfactory outcome. I was pleased to get cover and I would recommend it to friends etc.
V easy to complete online forms & simple to obtain quote.
Competitive rates for people with existing medical conditions
Yes, found the service to be quick.
They made clear that I would be covered for my declared pre-existing medical conditions. This is very important as travel insurance can become a stressful experience, when really booking a holiday should be an exciting time.
Everything went smoothly,well explained and informative.
give me insurance to cover my needs quickly
Easy to arrange online. However, only downside is that once quote is saved it is not possible to go back into it and edit it!! You have to do a new quote.

As regards the policy, It would also be helpful to have one page that you could print out which gives a summary of exactly what you are covered for instead of having to go through pages and pages to find what you want quickly.
Freedom replied:
Hi, Thanks for taking the time to leave us feedback. We are currently in discussion with our web developers looking at ways to improve the customer experience - I will pass this feedback on. Kind regards, Ally
Easy to use and fast to complete. Caters for all medical conditions.
This is my second time using freedom insurance, I have a medical condition respiratory related, purchasing this insurance was quick and easy and value for money and of course peace of mind knowing I'm insured in case my condition plays up wile I'm on holidays...
Excellent and very easy to sort out
I love freedom insurance have used it for the last 4/5 years - the site is simple to use its prices are competitive and if you get stuck there is always online chat or call them they really will explain everything you need. This was one company I had to call when struggling to find insurance to make sure we all got home together if something went wrong.
I would recommend you at least try them
Freedom replied:

Many thanks for your feedback. We are delighted that you found the user experience straightforward and return to us again and again.

Happy holiday!

Kind regards
Very easy and quick to get a quote- policy is excellent value for money which is why we we have used Freedom Insurance several times and have recomended it to friends.
Completing the online form to obtain a quotation was quick and straightforward. I had one question which was quickly answered using the online chat. The quotation was acceptable and payment simple.
My approach to your representative was great. They were courteous and gave the help I needed. I was very pleased with the quote which I accepted, and I have now printed off the details via my emails.
Thank you.
Was the second time of buying insurance from Freedom.
A lot less hassle than some others I have tried.
I would definately recommend them to family and friends as it was so easy to do
Easy to use form. Coped well with medical conditions. Very straight forward. Already used again for another holiday.
So easy to use the web site and receive an instant quotation despite pre existing medical conditions.
Yes I would but insurance from you again. Very affordable for existing medical conditions easy to get a quote and very competitive
Extremely easy website to navigate. All questions reasonable. Price of policy not bad
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