Your Feedback on Our Service
- In order to improve our service we greatly appreciate any feedback, good or bad.
- We use an independent customer review system, called Feefo.
- All Feefo reviews are gathered anonymously from genuine customers.
February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Feedback has been compiled from 949
Customer Reviews with an Average Service Rating of 89%
Rang with a query, call was answered quickly and issue resolved promptly.
They were very helpful, and knowledgeable, this was my first visit and im sure it won’t be my last
Simple and easy to complete information to get a quote...have used freedom on a number of occasions.
Simple to arrange
Yes I would recommend Freedom to my friends.
It was so easy and quick to get a quote online.
I liked doing everything on the website without having to talk to anyone. Also Freedom covered me whereas another company refused. The reason for refusal was pretty silly, that I recently had an investigation (24 hour ECG) and had not yet had the result. I therefore never got an alternative quote but even if Freedom costs more I do not mind paying because I like their service.
I had several questions which (Ethan) answered immediately via the "chat line". Extremely professional customer service!! I also thought that the premium quoted was very competitive, as a result of which I purchased the policy.
Good morning, thank you very much for your kind review and Its great to hear you are happy with the policy!Have a lovely trip!Regards, Len.
User friendly website enabling me to purchase travel insurance and declaring medical conditions
Easy to follow procedure.
Clear and straightforward questions about preexisting medical conditions
All round good service
Quick and clear
Easy application but prices are high. What can you do when you have pre-existing medical condition!
Value for money, easy process to get cover
Much easier to use than previously. Straight forward to complete.
Straight forward to make a claim.
Good morning, thank you very much for your compliments and excellent review! We hope you have a lovely trip!Kind regards, Len.
The website worked well
when paid never been able to view all policy documents easily, would recommend all policy documents emailed to policy holder.
Good morning, I apologise that you encountered difficulties retrieving your documents, this usually goes ahead without any issues. I can see you have spoken to us and we have sent out your documents via email. If you do have any further issues or queries please don't hesitate to call us and we will do our utmost to help.I hope you have a lovely trip!Kind regards, Len.
Good clear website and easy to use
Excellent, very easy to do
I would have given 5 but the website would not let me open an account - it kept rejecting my passwords.
So easy, Thank you
Easy to understand site and get a quote and because many of the necessary things are included and the fact that of one person falls ill we can all go home together rather than named insured person only
Good morning, thank you very much for your glowing review! Its great to hear that you found the website easy to navigate and understand! I hope you have a lovely trip.Kind regards, Len.
Easy and simple to book!
I found the experience trouble free, However I did forget to list another Medical condition but was unable to go back in order to add the condition so had to come out of your site and start afresh which meant I had to complete the whole procedure again which with an edit facility this would have been avoided.
Good morning, thank you for leaving us constructive feedback. I apologise that we don't have the editfacility for online quotes at the moment but I will pass on your feedback to our operationsteam for consideration. Have a lovely trip!Kind regards, Len.
This is the first time I have had feed back from a company I have reviewed. Thank you, I was almost of the belief that no one ever responded and I thank you from restoring my belief that someone actually reads it far less answers so promptly as you have. group hug all round.
Easy to take out and very competitively priced
Good morning, thank you for leaving us such positive feedback and I am glad to hear you found the process easy! Have a great trip!Kind regards, Len.
Offered insurance policy for UK holiday cover that covered the items I wanted - cancellation, luggage and medical cost cover for return home.
No messing just what i wanted
Website is easy to use. Good price.
Very fast no problems and easy to understand all you need really.
Easy to use website with understandable Qs. Excellent for those with multi medical conditions.
Quick and easy to understand
Not my first policy and no doubt not my last. Pretty easy to set down all the medical conditions one might have.
Used Freedom for a few years now and found website user friendly and quotes are very competitive
Great service , able to insure me after my heart attack unlike my present travel insurance BUPA despite me being with them over twenty years and being with them for my medical and the heart attack being caused by hospital meal practice
I'm happy to hear that we are able to insure you and you are also happy with the service provided! Have a great trip.
Kind regards, Len.
Easy to navigate website with reasonable prices for pre existing conditions. Will definitely be insuring with Freedom next time I travel
Thank you for the excellent feedback, its always great to hear you are happy with the website and price! Have a lovely trip!
Kind regards, Len.
easy web site to navigate and competitive prices
Excellent comprehensive cover for pre-existing medical conditions
Very easy to use, with all the relevant information easy to find.
comparing them to other insurance providers freedom provides value for money.
I received my annual reminder letter for holiday insurance. Asking me to call to renew - which I did. There was no need to call as I could renew online - not sure why the letter said to phone.
My policy price remained exactly the same as the previous year - which was good from my perspective. Website was easy to use, even when declaring `existing medical conditions`
Thank you for leaving us positive feedback and I am glad we were able to match the previous quote from last year. The reason why we would ask you to call to renew is so we can make the process a little easier for you as we already have all of your information, we would just re-cap on a few questions. Otherwise you would need to enter everything from scratch to renew online including personal details etc..
Kind regards, Len.
Thanks for the reply. I'm all for speeding things up. Perhaps your letter should be reworded slightly to avoid future issues, which can slow you down ultimately. All that said I had no real problem - simply an observation thanks
easy to use, exactly what I needed