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CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

Freedom Travel Insurance - How Did We Do?

Award winning online customer service.

Your Feedback on Our Service

  • In order to improve our service we greatly appreciate any feedback, good or bad.
  • We use an independent customer review system, called Feefo.
  • All Feefo reviews are gathered anonymously from genuine customers.

February 2017, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the second year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Feedback has been compiled from 619 Customer Reviews with an Average Service Rating of 97%
Customer Comment
i have used freedom insurance before
Yes I would recommend and would use them again. Web site easy to manage and no problem with medical conditions
Nice easy website.
All requirements satisfied
Very simple questions and quoted within minutes.
very fast and efficiant can't fault the service quote was ready in less than ten minutes e-mail confamation was in my inbox in less than 30 minutes
I have used Freedom Insurance before , I will continue to do so. They are worthy of a five star rating and recommendation.
Booked travel insurance for parents with medical conditions. Very easy to use on line service.
It did what I needed it to do quckly
Excellent website. Very easy to book insurance for regular short trips.clear and informative website. When I have needed to phone your company to ask a question in person, your staff have been extremely helpful, efficient and prompt in solving any problems. Thank you
Found the system easy to understand, thought I may have been offered a discount, as have used your services before.
Fortunately have not experienced any problems whilst abroad, so not fully tested.
It was really easy to fill in.
Service was hassle free from start to finish, received quote in minutes, best value around, excellent service.
Easy website, competitive quote and cheaper than going through allclear.
Insurance covers my health issues.
Can't give five stars as that would only come with a successful claim!
Practical & simple
very easy to follow and easy to complete
Easy to use and comprehensive information
Have used Freedom three times and have always been delighted! Highly recommended. Staff are excellent.
Very easy, clear instructions and best price
When i filled in the form i never put a password in? so i asked you for my password to be changed, then you asked for my email address, then i was asked for my ref number that you had sent to me i copy and pasted it in, and it said my ref was not recognised well here is the email below with the ref number and how do i get documents that i have paid for

Travel Insurance Quotes & Policies

Thank you for considering Freedom Insurance Services for your travel insurance requirements, please find below a list of policies and quotes which are associated with your email address.

Retrieve your quotes

Retrieve your policy documents

Quote Date Ref Cover Type Travellers
04-May-17FRE/WEB/758865Single Trip2

Yours sincerely

Freedom Insurance Services


Colin M & Debbie Bray
Freedom replied:
Good morning,

Thank you for your feedback you left with us. It looks like you spoke to one of my colleagues this morning already, I hope she was able to help you with your issue.

In regards to the website, we will of course have a look into that issue. Thank you for bringing it to our attention. 

Effecient online transaction, thanks.
I used this company last year; the application process for a quote and subsequent purchase of the product is quite straight forward - hence my rating.
Was very easy to do online with medical condition
They kept every thing as simple as possable, easy to use website.
I would recomend them to other people.
All ways use freedom come up with best price for medical conditions
It was 😊
Easy and simple to use. Completed in 10 minutes from logging onto the website. By far the insurance best of the market for people with pre-existing conditions.
So easy to get a quote been with freedom for last 10 years no problems at all
Very good website, clear and easy to use. As a specialist service provider, they make it easy
Fast and efficient. Clear conditions outlined on Web pages and medical cover questionnaire was simple to follow.
Great service for online quote for someone who kidney dilaysis
Excellent service nice and easy to follow the instructions. This is the second time we have used this company and will certainly be using them in the future.
Excellent, easy to use website, competitive pricing.
Excellent coverage of medical conditions and website is so easy to use.
Easy to use website, reasonable price
Easy booking on internet
Applied on line but needed to telephone to verify detail about destination on policy.
Customer service rep who answered call was extremely helpful and friendly.
The price of my annual European policy increased from by 64% from £188 last year to £309 this year despite my heart attack now being more than 10 years ago; I had expected the policy to reduce as the risk was now lower.

I rang Freedom and have been told that this is due to a recent Freedom price increase and because my wife is 60 year old and I am 59 years old so we have now moved into a higher risk.

Such a large price increase is disappointing.
It was quick! It would have been useful if the prices of 'multitrip' and 'singletrip' cover was at the end, so I could compare the prices, and see if it was worth upgrading to multitrip. When i was asked about the amount of seizures I had for epilepsy, the answers were a little contradictory, some were '1-5' and some were 'only absent seizures' - so it wasn't too obvious which one I should have picked, as both applied. The question should really have split it into two questions. (a definition of absent seizures would have been useful too, as my neurologist used different terminology in our consultations). I haven't used the insurance yet, so I can't comment on claim procedures etc.
I use freedom every year for my holiday insurance as it ensures all the party are covered - it is easy if you have a pre existing medical ailment to list all for everyone so thanks for making the experience easy
One of the few insurance companies that would give me a quote with my ailments and at a reasonable price aswell thank you .
I accidentally bought uk insurance instead of European. We travel tomorrow before 9am and there is no way of putting this right as the office is closed and there is no email address.
I have to buy the insurance again for Europe as well now.
I appreciate this is my error but having no contact for online purchases is very frustrating.
Freedom replied:
We are sorry that you are unable to contact us after office hours. We hope that after speaking with you this morning and providing a full refund for the UK trip that was completed in error, that you will return to us in the future. Kind regards, Ally
Website easy to navigate. Medical questions straight forward and easy to answer. Quick quote and good price. Found your company on the British Heart Foundation website.
Easy procedure to apply.
No option to edit quote had to restart, plus give different quotes each time when same info entered, assume this is down to tracking cookies.
I have used you before and was very happy
Quick and simple