Cookies on the Freedom Insurance Website

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Freedom Insurance website. Find out how the Freedom Insurance website uses cookies.

CALL FREEDOM 01223 446914

Monday to Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Closed Bank Holidays

Contact Us

Call Freedom 01223 446914

Monday to Friday 8.30am - 5.30pm

Saturday 9.00am - 5.00pm

Closed Bank Holidays

Freedom Travel Insurance - How Did We Do?

Award winning online customer service.

Your Feedback on Our Service

  • In order to improve our service we greatly appreciate any feedback, good or bad.
  • We use an independent customer review system, called Feefo.
  • All Feefo reviews are gathered anonymously from genuine customers.

February 2017, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the second year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Feedback has been compiled from 648 Customer Reviews with an Average Service Rating of 96%
Customer Comment
A great, reliable and helpful service. Thank you!
I found Freedom very good and very cheap compared to other holiday insurance covers, especially as there were pre existing medical conditions. When asked if I wanted a call back when the lines were busy this was done with ease and efficiency.
Have used a couple of times, Easy application. Been lucky enough not to need to use it.
Yes very efficient
Good service very helpful and efficient
Website was easy to navigate. However, it would be better if provided choice of policies in one quote (single trip, multi-trip, etc). Covers pre-existing conditions unlike many others, however as someone with a disability (epilepsy) I truly resent having to pay more for insurance just because I am deemed to be a "risk" for something that I am in no way at fault for.
First class easy online quote
I have had my travel insurance with freedom for the last 10 years and have always telephoned for quite but this year decided to get a quote online and it was so easy I couldn't fault it
Excellent and easy to use web site.
Fast and efficient service - very good price for cover -
Would definitely recommend freedom !
easier than i expected took the stress out of holiday insurance what a relief thank-you
Fab, cheap
Competitively priced, clear, quick, easy. All you want in an on-line service.
I have an existing condition and have used Freedom several times in the past.
I will happily do so again.
Very easy to use and to get a quote
Website is easy to navigate. What you have bought is easy to see. This maybe an obvious point but went on Many websites before I found Freedom. Hopefully I won't need them but feel well covered. The sign of a good company is how they deal with claims. I hope it will be as smooth if I do need them.
Quick competitive Online quote
Had insurance with Freedom since July 2012 due to breast cancer. Had just one rogue tumor found in January 2018 but Freedom will still insure me at a reasonable price.
I have used Freedom Travel Insurance in the past and have always been very happy with the service. Would readily recommend Freedom.
Very easy to use online service, clear instructions and full details of policy provided before you buy. Very competitive rates too.
As a new customer the service appears to be very good, but I had to call the company as there was nothing in the questionnaire about cover for cruises.
Good overall easy to use and straight forward, excellent
The web site was straightforward and the medical screening was easy to use.
would have been nice to have been able to just change the dates on an existing quote rather than have to go through the whole process to get a new quote.
But site is straightforward to use and the drop down from partial input of the conditions is a good tool.
it was so easy to do online and it was a bit difficult with the medical conditions and fantastic and cheap
Site was quick and easy to use.
Great service and easy to use the online form. Any preexisting medical conditions can be entered easily with an instant quote provided.

All documents are forwarded immidiatly following payment.
very easy to use site and much better on price than my previous insurer
i have used freedom insurance before
Yes I would recommend and would use them again. Web site easy to manage and no problem with medical conditions
Nice easy website.
All requirements satisfied
Very simple questions and quoted within minutes.
very fast and efficiant can't fault the service quote was ready in less than ten minutes e-mail confamation was in my inbox in less than 30 minutes
I have used Freedom Insurance before , I will continue to do so. They are worthy of a five star rating and recommendation.
Booked travel insurance for parents with medical conditions. Very easy to use on line service.
It did what I needed it to do quckly
Excellent website. Very easy to book insurance for regular short trips.clear and informative website. When I have needed to phone your company to ask a question in person, your staff have been extremely helpful, efficient and prompt in solving any problems. Thank you
Found the system easy to understand, thought I may have been offered a discount, as have used your services before.
Fortunately have not experienced any problems whilst abroad, so not fully tested.
It was really easy to fill in.
Service was hassle free from start to finish, received quote in minutes, best value around, excellent service.
Easy website, competitive quote and cheaper than going through allclear.
Insurance covers my health issues.
Can't give five stars as that would only come with a successful claim!
Practical & simple
very easy to follow and easy to complete
Easy to use and comprehensive information
Have used Freedom three times and have always been delighted! Highly recommended. Staff are excellent.
Very easy, clear instructions and best price
When i filled in the form i never put a password in? so i asked you for my password to be changed, then you asked for my email address, then i was asked for my ref number that you had sent to me i copy and pasted it in, and it said my ref was not recognised well here is the email below with the ref number and how do i get documents that i have paid for

Travel Insurance Quotes & Policies

Thank you for considering Freedom Insurance Services for your travel insurance requirements, please find below a list of policies and quotes which are associated with your email address.

Retrieve your quotes

Retrieve your policy documents

Quote Date Ref Cover Type Travellers
04-May-17FRE/WEB/758865Single Trip2

Yours sincerely

Freedom Insurance Services


Colin M & Debbie Bray
Freedom replied:
Good morning,

Thank you for your feedback you left with us. It looks like you spoke to one of my colleagues this morning already, I hope she was able to help you with your issue.

In regards to the website, we will of course have a look into that issue. Thank you for bringing it to our attention. 

Effecient online transaction, thanks.
I used this company last year; the application process for a quote and subsequent purchase of the product is quite straight forward - hence my rating.