Your Feedback on Our Service
- In order to improve our service we greatly appreciate any feedback, good or bad.
- We use an independent customer review system, called Feefo.
- All Feefo reviews are gathered anonymously from genuine customers.
February 2017, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the second year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Feedback has been compiled from 688
Customer Reviews with an Average Service Rating of 96%
Service good, but problems with retrieving policy online. Not able to access it.
Thank you for your feedback, I'm sorry you had issues with the online system.
If you do ever have problems retrieving your policy online, we are able to assist via the telephone 01223 454290. Or if you send us an email at email@example.com, we will be able to help too.
The online service was easy to follow and complete. The product appears to be fit for purpose and reasonably priced.
My child has a heart condition this company was recommended by hospital he had his surgeries. I did my quote online and rang the very helpful operator as I was anxious I might have made a error in the medical declarations for my baby. This is the second time I've used Freedom and my experience hasn't changed from the first time. Very personal service
Thank you for sharing your experience with us. We are really pleased that you are able to travel with peace of mind. Enjoy a lovely holiday! Ally
Exactly the same questions, and format as 3 other companies I tried but much much cheaper - £80-£160. Thank you so much
Easy and really good price
I compared a lot of different companies to find one that covered all my pre existing conditions at a good price. Freedom Insurance was easy to buy online. I filled in the screening questions and got a quote. Very straightforward. Their price was the cheapest I found too. One other company was double the price! So overall I am happy with my purchase. I haven't travelled yet, and hopefully won't have to use them, or be in a position to comment on how they handle claims.
Quick and easy to arrange travel insurance through their website. They seem to cover a wide range of medical problems, and, for me at least, the premium was very reasonable.
One small gripe about the website is that you do not appear to be able to go back and change/add anything once you have your quote (I had to go through the quote again to add what I'd forgotten). If they fixed that, the service would be as near perfect as possible.
I'm happy to hear that you found our range of cover and prices reasonable.
We are constantly looking to improve our website and our online service and I will pass your feedback onto our web developer.
Thank you for your positive feedback.
Buying online was quick, simple and easy, just a few questions and it was all done. I will certainly use Freedom Insurance Services again and will recommend it to friends and family.
Easy to complete on line including medical screening .
Excellent as usual.
We use your service each time we travel.
I'm glad to hear that you continually find our service excellent. It's always nice to hear, especially after coming back to work after such a nice Bank Holiday weekend!
Thank you for your kind words.
Quick and easy to get a quote and confirm purchase
The drugs I take are preventive which seemed to cause a problem.
Thank you for your feedback,
I am sorry you felt frustrated with the medical questions.
If you had any questions about the drugs you take, you can contact us on 01223 454 290 and we can run through your questions in more detail.
Would definitely buy again dealt with complete professionalism and answered my questions straight away.
Simple, easy to get a quote at a good price
Really good online service, easy to use and had a quote within seconds. Being able to do this online is so much easier!! And great rates too - total value for money!
Still don't understand how a managed health condition is more risk than an unknown or un-managed health condition. However, this quote process was quick, price competitive and covered the key things required. It would be helpful to find ways of getting annual insurance because the one off is expensive but if the cover is not required why can't the next trip receive the cumulative discount even if it can't for the whole year.
Quick and easy - and the cheapest quote for my medical condition!
Fantastic price 12 month post transplant and so looking forward to going to my favourite place in the world 😍
I'm always happy to hear that someone is able to travel to their favourite place!
Thank you for your positive feedback!
I can't put emojis into my replies so I will simply say "Have a fantastic trip!"
helpful and quick
Very good, one the easiest sites to use with pre existing medical conditions
Bought our policy online; very easy to use; a very competitive price compared with other online insurers. This is the second time we have used Freedom Insurance and will do so again.
Great services, not too expensive, easier to use and prompt services. Good company to use especially for people with disabilities which other insurance companies wont cover for small trips
Quick, easy and reasonably priced
easy to navigate understand and book
I found the experience very straight forward for the second year in succession.
Have used Freedom for several years. Always easy to apply and fair prices. Had to cancel a holiday recently for the first time ever. Our claim was handled quickly, efficiently and sensitively (a death in the family on the day we should have travelled).
Thank you for your positive feedback. I am very glad to hear that you have been satisfied with us for several years.
I'm sorry to hear that you did need to make a claim on one of our policies under such circumstances but I am happy that it was handled so well by our claims department.
Thank you for the recommendation and I hope you manage to get away on holiday soon!
Easy to use. Easy to locate on the internet to start with. Well laid out form that was not over complicated.
Very quick and easy to complete the medical screening. As a transplant recipient it doesn't allow you to elaborate on how many years post transplant you are. Its either less than 6 months or more than 6 months (I'm post transplant almost 17 years). Very competitive quote and I would certainly recommend to others. Thank you.
Very easy to book online and also very helpful when I called the office with a query about the cover.
Never had any problems. Website quick and easy to use
Simplicity is the core of any online transaction, this is the best cover and also the best price I have come across, the help I recieved from my last holiday when I had to make a claim was faultless,
Easy to evaluate policy details and make an informed decision.
There is no point reviewing insurance until you have experienced the response of the company to a claim. I recently had to cancel a holiday due to the illness of a (non-travelling) family member. The insurance was with AXA (of which Freedom is a sister company) and the claim was settled in full, minus the excess. On this basis I am happy to recommend this travel insurance.
Easy to use website, good cover at reasonable cost for someone with pre-existing medical conditions. Have used them several times now.
Very easy to use website. Only complaint is that you couldn't offer me a multi trip cover and instead routed me to the single trip quote but then I had to complete all of the fields again even though I'd already told you the answers.
Easy website to navigate. Clear information. Insurance covered my medical conditions for a reasonable price.
easy to get cover for a pre-existing medical condition at a reasonable price
The website is easy to use and when I phoned in the query something Luke was really helpful.
Clear and simple to use website.
A great, reliable and helpful service. Thank you!
I found Freedom very good and very cheap compared to other holiday insurance covers, especially as there were pre existing medical conditions. When asked if I wanted a call back when the lines were busy this was done with ease and efficiency.
Have used a couple of times, Easy application. Been lucky enough not to need to use it.
Yes very efficient
Good service very helpful and efficient
Website was easy to navigate. However, it would be better if provided choice of policies in one quote (single trip, multi-trip, etc). Covers pre-existing conditions unlike many others, however as someone with a disability (epilepsy) I truly resent having to pay more for insurance just because I am deemed to be a "risk" for something that I am in no way at fault for.
First class easy online quote
I have had my travel insurance with freedom for the last 10 years and have always telephoned for quite but this year decided to get a quote online and it was so easy I couldn't fault it
Excellent and easy to use web site.