If you need emergency medical assistance abroad or need to cut short your trip please contact the Assistance Team on:
They have medically-trained multi-lingual staff that will contact the hospital and discuss your condition with them.
Making a travel insurance claim
To make a claim ring the number contained in your policy booklet or visit: www.policyholderclaims.co.uk
You can also email: firstname.lastname@example.org
Visit www.policyholderclaims.co.uk where you will be guided through a series of questions to ensure your claim is dealt with efficiently. The website will list all key information and documents that you'll need to assist your claim. You will then be able to enter details of your claim and upload any supporting documents. In some cases, our underwriters may request additional documents.
We understand that the last thing on your mind when travelling would be making a claim, therefore we have put together a simple guide to make the claims procedure straightforward:
Find the relevant section regarding claims evidence of the policy wording and ensure that you have all the claims evidence we require. This includes claims relating to cancellation, medical emergencies, travel disruption, personal property and more.
Ensure you have the personal details of the policy holder as well as their policy number.
Details regarding the type of claim you are making. For example, if your claim is in relation to cancellation of a flight, ensure you have your flight number and name of your airline.
See ‘Important Telephone Numbers’ section of policy wording for further information.
Freedom's been providing travel insurance to people with pre-existing medical conditions for over 17 years!