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Call Our UK Contact Centre

01223 446 914

Monday - Friday 9am - 2pm
Closed Weekends & Bank Holidays

 

Contact Us

Contact our friendly UK call centre for quotes or enquiries

Get an online quote now

Contact Us

If you have any policy enquiries, then please contact us:

Telephone: 01223 446 914
To contact us whilst abroad call: +44 1223 446 914

Email: operations@freedominsure.co.uk

Our address:

Freedom Insurance
58 Market Square
St. Neots
Cambridgeshire
PE19 2AA


Medical assistance whilst abroad

If you need emergency medical assistance abroad: +44 203 829 6745

Email: operations@emergencyassistance.co.uk 


Claims

Contact 0203 829 6761 or visit: www.policyholderclaims.co.uk

You can also email: claims@policyholderclaims.co.uk 

Gadget Claims: 

Contact Taurus Insurance Services Ltd on 0330 041 2864 or visit tiga.taurus.claims


Complaints

Please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk

If your complaint relates to your policy, please contact  Fred Chate, Director of Freedom Insurance Services Limited, by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.

If your complaint is regarding claims service or the emergency assistance service please contact:

Customer Insights Manager
Address: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY
Telephone: 0203 829 6604
Email: complaints@policyholderclaims.co.uk 

If your complaint is regarding gadget claims:

Taurus Insurance Services Ltd
Address: Suite 2209-2217, Eurotowers, Europort Road, Gibraltar, GX11 1AA
Email: gadget.complaints@taurus.gi 

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:

Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US

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