Your Feedback on Our Service
- In order to improve our service we greatly appreciate any feedback, good or bad.
- We use an independent customer review system, called Feefo.
- All Feefo reviews are gathered anonymously from genuine customers.
February 2018, Freedom Insurance Services Ltd has won a Feefo Gold Service award for the third year running, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Feedback has been compiled from 972
Customer Reviews with an Average Service Rating of 90%
Easy to get a quote from. Provides cover for awkward medical situations and histories, which some won't do. This is probably my third renewal, so they must be doing something right!
Easy to navigate/use website, had a quote within minutes. Didn’t even have to call customer services for help.
Easy online service
Quotes one price but it was doubled when you had made a mistake in the quote.
Good morning, thank you for getting in touch. I’m sorry to hear that you were disappointed with the price quoted – Having discussed this with my colleague, it appears that the medical information was screened under the wrong geographical area online. Amending the policy to cover the correct area has increased the price due to the higher medical expenses in the USA. I’m sorry to hear this resulted in a price that wasn’t suitable for your trip but I’m glad that we were able to resolve this for you and provide a full refund. Best wishes, Reece
It was user friendly.
I found it really easy and straightforward to buy insurance.
Easy and competitive price
Easy to navigate on line application. Competative price.
Simple and effective process
Recognised SCAD heart attack so more reassuring I am covered ok as rare type.
Have used Freedom Insurance a number of times and service has always been excellent whether online or via telephone
Service was adequate to good, price was outrageous
Good afternoon, thank you for leaving us feedback. I have since contacted you via email to make you aware of the alternative products that we're able to offer here in the call centre. If you have any future queries, you're more than welcome to speak to one of our agents directly. We hope you have a lovely trip! Regards, Reece
I feel I have been discriminated against due to my medical condition. I have been refused an annual travel policy and been forced to take out a single trip policy based on my medical condition. I am fit and well and answer the screening questions positively.
Good afternoon, thank you for leaving us feedback and having now spoken on the phone I am glad that we were able to address your concerns, all of which have been passed on to my supervisor. Unfortunately, as we have discussed there are a select few conditions that many insurers are unable to cover on an annual basis due to the risk assessment tool which is widely used throughout the travel insurance market. It was good to hear that you are happy with the single trip product that you've purchased, and we hope that you will return to us for future trips. If our explanation has improved your experience with us then we would appreciate it if you could review the rating score given. Kind regards, Reece
Very easy process. Not had to claim though fortunately.
Quick and easy service, first time I used Freedom.
Very happy with the service I received.
The questionaire was easy to use
easy too book with them, never claimed so I don't know how that will work out but so far they're easy to get into contact with.
Helpful when I contacted them by
A more simplified questionnaire re Medical conditions.Easy to floow ... not being tricked!!!
Good morning, Its great to hear you are happy with the quotation process!Thank you for your review and we hope you have a lovely trip!Regards, Len.
Bought and paid for policy again this year. Many Thanks
Perfect ! You done it again.
Easy to get travel insurance online
Rang with a query, call was answered quickly and issue resolved promptly.
They were very helpful, and knowledgeable, this was my first visit and im sure it won’t be my last
Simple and easy to complete information to get a quote...have used freedom on a number of occasions.
Simple to arrange
Yes I would recommend Freedom to my friends.
It was so easy and quick to get a quote online.
I liked doing everything on the website without having to talk to anyone. Also Freedom covered me whereas another company refused. The reason for refusal was pretty silly, that I recently had an investigation (24 hour ECG) and had not yet had the result. I therefore never got an alternative quote but even if Freedom costs more I do not mind paying because I like their service.
I had several questions which (Ethan) answered immediately via the "chat line". Extremely professional customer service!! I also thought that the premium quoted was very competitive, as a result of which I purchased the policy.
Good morning, thank you very much for your kind review and Its great to hear you are happy with the policy!Have a lovely trip!Regards, Len.
User friendly website enabling me to purchase travel insurance and declaring medical conditions
Easy to follow procedure.
Clear and straightforward questions about preexisting medical conditions
All round good service
Quick and clear
Easy application but prices are high. What can you do when you have pre-existing medical condition!
Value for money, easy process to get cover
Much easier to use than previously. Straight forward to complete.
Straight forward to make a claim.
Good morning, thank you very much for your compliments and excellent review! We hope you have a lovely trip!Kind regards, Len.
The website worked well
when paid never been able to view all policy documents easily, would recommend all policy documents emailed to policy holder.
Good morning, I apologise that you encountered difficulties retrieving your documents, this usually goes ahead without any issues. I can see you have spoken to us and we have sent out your documents via email. If you do have any further issues or queries please don't hesitate to call us and we will do our utmost to help.I hope you have a lovely trip!Kind regards, Len.
Good clear website and easy to use
Excellent, very easy to do
I would have given 5 but the website would not let me open an account - it kept rejecting my passwords.
So easy, Thank you
Easy to understand site and get a quote and because many of the necessary things are included and the fact that of one person falls ill we can all go home together rather than named insured person only
Good morning, thank you very much for your glowing review! Its great to hear that you found the website easy to navigate and understand! I hope you have a lovely trip.Kind regards, Len.
Easy and simple to book!